Charlene Romano
Arvada,CO
Summary
Seeking a long-term stable career. Versatile skill set with experience in customer service, sales, and written and oral communication. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Server/Community Outreach Coordinator
Snooze AM Eatery
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented strategies to increase public awareness of social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
Operations Manager
Lady Nomada
06.2023 - 11.2023
- Manage the flow of the restaurant
- Guest relations
- Manage staff on the floor and scheduling
- Able and willing to work/train any position in the restaurant with confidence
- Able to manage staff and implement policy and procedures
- Efficient in stock and toast
- Able and willing to assist with all events and well knowledgeable in event logistics
- Well versed about the product and the company
- Booked and direct events
- Order for restaurant needs weekly
- Hire and onboard.
Office and Marketing Manager
A Spice of Life Catering
03.2023 - 06.2023
- Overseeing the work of office employees to ensure they work productively and meet deadlines and company standards
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Reporting office progress to senior management and working with them to improve office operations and procedures
- Reviewing current marketing campaigns for weaknesses and developing solutions within budget constraints
- Identifying potential new markets and creating a plan to enter the market.
Assistant General Manager
Acreage
01.2019 - 02.2023
- Manage the flow of the restaurant
- Guest relations
- Manage staff on the floor and scheduling
- Ensure all menu changes are updated in all forums
- Able and willing to work/train any position in the restaurant with confidence
- Capable of efficiently managing inventory and ordering for bar
- Created and implemented host training
- Created and implemented bar/server side-work
- Able to manage staff and implement policy and procedures
- Efficient in open table, toast, triple-seat, pay-com and EKOS
- Able and willing to assist with all events and well knowledgeable in event logistics
- Well versed about the product and the company
- Booked and direct events.
Server/Bartender
Village Tavern
01.2016 - 01.2019
- Greet guests effectively with a positive attitude
- Maintain a positive and friendly relationship with other employees
- Able to maintain high standards of customer service during high-volume, fast-paced operations
- Communicate clearly and positively with coworkers and management
- Mastered point-of-service computer systems for automatic order taking
- Handle currency and credit transactions quickly and accurately
- Follow procedures for safe food preparation and presentation.
Waitress
Old Chicago Restaurant
01.2012 - 01.2016
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service computer systems for automatic order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation and presentation.
Waitress
Dusty Boot
03.2016 - 2016
- Greet guests with a polite manner
- Me and three others would run the entire FOH of the restaurant
- Mastered P.O.S
- Host, Serve, Bartend, Expo
- We were a united team.
Education
Graduate -
Arvada West High School
Front Range Community College
Skills
- Dependability
- Reliability
- Interpersonal skills
- Technical skills
- Problem-solving skills
- Organization
- Prioritizing
- Multitasking
- Communication skills
- Patient
- Critical Thinking
- TIPS certified
Strong Work Ethic
Exceptional customer service
Guest Engagement
Courteous Phone Demeanor
References
- Ian Blasco | 970-371-9091
- Kalenna Bear | 720-607-4455
Timeline
Server/Community Outreach Coordinator
Snooze AM Eatery
11.2023 - Current
Operations Manager
Lady Nomada
06.2023 - 11.2023
Office and Marketing Manager
A Spice of Life Catering
03.2023 - 06.2023
Assistant General Manager
Acreage
01.2019 - 02.2023
Waitress
Dusty Boot
03.2016 - 2016
Server/Bartender
Village Tavern
01.2016 - 01.2019
Waitress
Old Chicago Restaurant
01.2012 - 01.2016
Front Range Community College
Graduate -
Arvada West High School
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