Charlene Ross
Mobile,AL
Summary
To seek and maintain a part-time remote/virtual position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving skills. Attention to detail, excellent written and verbal communication as well as data entry and multiple Microsoft applications.
Overview
31
31
years of professional experience
Work History
Retail Sales Associate (Part Time)
Cato Fashions
08.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Stocked and organized merchandise, clearly labeled items, and arranged according to size or color.
- Answered questions about store policies and addressed customer concern
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions, and completed bank deposit.
Administrative Assistant
Ellison Plumbing & Piping, Inc.
06.2013 - 09.2018
- Prepared and maintained departmental and construction contracts and invoices and submitted them for payment.
- Handled payroll for subcontractors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors, project managers, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted project manager with tasks.
- Prepared estimates for bidding that were for multi-million dollar jobs throughout the U.S.
Insurance Adjuster
Schafer Wood & Associates
06.2011 - 08.2013
- Worked multiple hail storms in Knoxville, TN .
- Worked Hurricane Sandy in New York and New Jersey.
- Substantiated legitimate claims and denied unjustified claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Resolved complex, severe exposure claims using high service-oriented file handling.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Analyzed information gathered by investigations to report findings and recommendations.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Licensed Mortgage Loan Officer, Owner
First Southern Mortgage Co. Inc.
06.1997 - 12.2009
- Assisted clients in selecting the correct loan product and terms to meet their needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained a high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Checked loan documents for accuracy prior to closing.
- Researched and updated industry knowledge on changing legislation and regulations.
- As the company owner, I was responsible for hiring, training, and terminating employees, as well as for every aspect of the daily operations of the company; employed up to 15 people.
Branch Manager
American General Financial Services
09.1992 - 03.1997
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Examined customer loan applications for loan approvals and denials.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Education
No Degree - 18 Months Basic Classes
Bishop State Community College
Mobile, ALNo Degree - Mortgage Finance
Capstone Institute of Mortgage Finance
Atlanta, GA10.1996
High School Diploma -
John Shaw High Scool
Mobile, AL05.1981
Skills
- Customer Service
- Store Opening and Closing
- Product Knowledge
- POS System Operations
- Creditworthiness Determination
- Loan Processing Coordination
- Database Management
- Filing
- Data Entry
- Travel Coordination
Timeline
Retail Sales Associate (Part Time)
Cato Fashions
08.2022 - Current
Administrative Assistant
Ellison Plumbing & Piping, Inc.
06.2013 - 09.2018
Insurance Adjuster
Schafer Wood & Associates
06.2011 - 08.2013
Licensed Mortgage Loan Officer, Owner
First Southern Mortgage Co. Inc.
06.1997 - 12.2009
Branch Manager
American General Financial Services
09.1992 - 03.1997
No Degree - 18 Months Basic Classes
Bishop State Community College
No Degree - Mortgage Finance
Capstone Institute of Mortgage Finance
High School Diploma -
John Shaw High Scool
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