Charlene Salmon
Kelowna,Canada
Summary
Accomplished, achievement-driven professional with over 10 years of experience in the financial industry. Customer-oriented and results-driven, consistently delivering exceptional outcomes. Analytical thinker with a great interest in joining a dynamic organization to leverage expertise in driving strategic initiatives and contributing to overall company success.
Overview
32
32
years of professional experience
Work History
Label Clerk
FACTORS GROUP OF NUTRITIONAL CO. INC.
10.2019 - Current
- Accurately maintain inventory of all printed materials in the computerized warehouse management system (WMS)
- Preparing and distributing printed materials for the production lines according to the production schedules
- Ensure all work orders are completed with the correct record of all used inventory
- Inspect and verify incoming supplies against packaging slips, record discrepancies and ensure that all supplies are in good condition and free of any defects
- Ensure all inventory are properly labeled, stored, and organized
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Accounting Assistant
HOTEL ELDORADO
07.2019 - 10.2020
- Process daily cash payments and maintain cash floats
- Provide support with payroll preparations
- Assist Accounts Receivable with invoicing and filing
- Accurately code, post and scan accounts payable invoices
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Team Member/Cashier
Cardiff Foods Ltd dba LITTLE CAESARS
05.2016 - 01.2020
- Ensuring store orders are accurately completed via telephone and over the counter by employing effective communication skills
- Prepares and ensures consistent, high-quality products are served to customers as shown on the station job helpers and continuous training sessions
- Perform cash management responsibilities and ensure all safety and security procedures are maintained
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Bulk Packaging Operator
FACTORS GROUP OF NUTRITIONAL CO. INC.
01.2018 - 05.2019
- Conduct inspection of gelatin capsules for defects
- Complete documentation for packaging by ensuring Good Documentation Practices are followed
- Dissemble, clean and re-assemble packaging equipment by adhering and observing company safety polices
- Nominated for hard work / balance life through company’s Core Value by being organized, quick and efficient in July 2018
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Performed routine maintenance on packaging equipment, extending its lifespan and reducing costly repairs over time.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Utilized lean manufacturing principles in daily tasks, contributing to a reduction in operational waste without sacrificing product quality.
Laundry Attendant
Delta Hotels by Marriott Grand Okanagan Resort
03.2016 - 09.2017
- Perform sorting and treat stains, washing of laundry using industrial washers
- Maintain daily record of laundry productions
- Conduct drying of laundry at specified temperature
- Fold laundry and prepare items for unit allocation
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
Sales Accounting Cashier
CARIBBEAN BROILERS JAMAICA LIMITED
05.2014 - 12.2015
- Tracking of all money received and preparing all bank deposits in a timely manner
- Maintaining minimal delinquency on aging report by overseeing daily cash flow and performing monthly and year end closure procedures
- Ensuring accounts receivable and data entry of billing information recorded accurately
- Perform all Point-of-Sale activities, reconciled and prepare daily transaction reports
- Compile spreadsheets effectively by organizing data in Microsoft Excel for daily and month end reports
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Account Manager
RBC ROYAL BANK (JAMAICA) LIMITED (formerly RBTT Bank Jamaica Limited)
02.2008 - 04.2013
- Perform account receivables collections (call past due customers for payments and resolve customer problems with the sales department and keep management informed of collection problems)
- Perform operational, risk and specific regulatory compliance functions by ensuring that processes/controls are in place and adhered to
- Exercise due diligence when completing and recommending credit applications
- Take appropriate action to correct lending excesses and/or ‘out of order’ collateral security
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Built relationships with customers and community to promote long term business growth.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Customer Service Representative
RBTT Bank Jamaica Limited
04.1993 - 02.2008
- Contribute to the client experience and sales plan by assisting client with the full range of financial solutions
- Significantly increased business development portfolio through referrals and sales promotion which resulted in an award in being 'Sales Champions' for two (2) consecutive years, 2002 and 2003
- Provided strong support in two business acquisitions through involving in active teamwork, converting and maintaining new banking systems
- Identified potential fraudulent activities, protecting bank assets and customer accounts from loss.
- Managed high call volumes while maintaining professionalism and accuracy in communications.
- Maintained strict adherence to bank policies, procedures, and regulatory requirements for optimal compliance levels.
- Educated customers on available products and services, promoting cross-selling opportunities for the bank.
- Oversaw account maintenance tasks such as updating personal information or ordering checks for clients, ensuring smooth operations within the branch setting.
- Participated in ongoing professional development initiatives to stay current on industry trends and best practices relevant to the Bank Customer Service Specialist role.
- Educated customers on online banking and mobile banking applications.
Education
Certification in Planning & Inventory Management -
ASCM WESTERN CANADA CHAPTER
10.2024
Post Baccalaureate Diploma in Accounting -
Okanagan College
Kelowna, bc06.2019
Bachelor of Business Administration - Finance, International Business
UNIVERSITY OF TECHNOLOGY - JAMAICA
09.2011
Skills
- Customer Service
- Sales Management
- Teamwork
- Problem Solving
- Organization
- Detail Orientation
- Coaching
- Training
- Public Speaking
- Microsoft Excel
- QuickBooks
- Sage 50
- Mathematical Ability
- Cash Handling
- Cash Management
- Financial product knowledge
- Banking Software Familiarity
- Client Confidentiality
- Transaction Processing
- Computer Skills
- Problem Resolution
- Cost Analysis
- Vendor evaluation
- Budgeting expertise
- Supply Chain Optimization
- Maintaining accounting ledger
- Accounting spreadsheets
- Background in accounting
Timeline
Label Clerk
FACTORS GROUP OF NUTRITIONAL CO. INC.
10.2019 - Current
Accounting Assistant
HOTEL ELDORADO
07.2019 - 10.2020
Bulk Packaging Operator
FACTORS GROUP OF NUTRITIONAL CO. INC.
01.2018 - 05.2019
Team Member/Cashier
Cardiff Foods Ltd dba LITTLE CAESARS
05.2016 - 01.2020
Laundry Attendant
Delta Hotels by Marriott Grand Okanagan Resort
03.2016 - 09.2017
Sales Accounting Cashier
CARIBBEAN BROILERS JAMAICA LIMITED
05.2014 - 12.2015
Account Manager
RBC ROYAL BANK (JAMAICA) LIMITED (formerly RBTT Bank Jamaica Limited)
02.2008 - 04.2013
Customer Service Representative
RBTT Bank Jamaica Limited
04.1993 - 02.2008
Post Baccalaureate Diploma in Accounting -
Okanagan College
Bachelor of Business Administration - Finance, International Business
UNIVERSITY OF TECHNOLOGY - JAMAICA
Certification in Planning & Inventory Management -
ASCM WESTERN CANADA CHAPTER
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