Charlene Sharum
Kirkland,WA
Summary
Dynamic Escrow Assistant at Empire Escrow with a proven track record in enhancing client satisfaction through exceptional customer service and efficient escrow processes. Skilled in communication and problem-solving, I successfully streamlined operations, fostering trust and loyalty among clients while ensuring timely and accurate service delivery.
Overview
12
12
years of professional experience
Work History
Escrow Assistant
Empire Escrow
Bellevue, WA
06.2024 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Maintained open communication with lenders, brokers and borrowers.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Open Escrow for Purchases and Refinances
- Order Payoffs and Utility Invoices
- Prepared Opening Documents
- Prepare and Process Borrower's Earnest Money
- Prepared and Process Seller's Information
- Prepared Estimated Closing Statements for Buyer and Seller
- Prepared Packaging for Escrow, Lender and Title
- Prepared Closing Packages for Buyers, Sellers, Seller's Agents and Listing Agents.
Mortgage Loan Processor
Accelin Loans LLC
Bothell, WA
07.2021 - 08.2021
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Adept at maintaining individual agreement and assisting in the filing presenting information to both sides of an agreement and assisting in the filling of a completed agreement.
- Responsible for gathering prospective customer information and developing a list of contacts for loan officer to call.
- Gathered all finalized loan materials and put them into the final transaction file.
- Accompanied loan officer to the closing where I would be responsible for monitoring the transaction to make it sure nothing forgotten.
Dental Assistant, Chairside
Kaimuki Dental Group
Hawaiian Ocean View, HI
05.2017 - 09.2017
- Monitored all records and policies related to OSHA and back-office sterilization processes. Assisted in four-handed dentistry and other chair side studies. Managed patient intake by interviewing and filing patient information for dentist referrals.\
- Maintain a clean, sterile, and positive environment, thus ensuring patient comfort and safety. Perform panoramic x-rays, full mouth, 6 months recall on patients.
- Consistently exceeding 95% dental readiness through implementation and development of new patient care initiatives.
- Valued by patients for promoting good dental hygiene through continues education and encouragement of preventive maintenance measures and general oral healthcare.
- Performing routine restorative treatment, extensive cosmetic procedures, prosthodontics (crown/bridge, dentures), and endodontics (anterior/molar).
Radiologic Technologist
UPMC Presbyterian Hospital
Pittsburgh, PA
08.2014 - 05.2015
- Prepared patients from changing room to x-ray rooms during general x-rays.
- Assisted physician during fluoroscopy procedures
- Operated C-Arm during surgery rotations
- Operated portable machine during floors rotation
Radiologic Technologist
Sparrow Hospital
Lansing, MI
09.2013 - 06.2014
- Prepared patients from changing room to x-ray rooms during general x-rays.
- Assisted physicians during fluoroscopy procedures.
- Operated C-Arm during surgery procedures
- Operated portable during floors rotations
Education
Associate of Science - Radiologic Technologist
CCAC-Boyce Campus
East Pittsburgh, PA05-2015
Skills
- Escrow Knowledge
- Healthcare Knowledge
- Costumer Service
- Communication
- Problem Solving
- Teamwork Skills
- Multitasking
- Positive Attitude
- Time management
Timeline
Escrow Assistant
Empire Escrow
06.2024 - Current
Mortgage Loan Processor
Accelin Loans LLC
07.2021 - 08.2021
Dental Assistant, Chairside
Kaimuki Dental Group
05.2017 - 09.2017
Radiologic Technologist
UPMC Presbyterian Hospital
08.2014 - 05.2015
Radiologic Technologist
Sparrow Hospital
09.2013 - 06.2014
Associate of Science - Radiologic Technologist
CCAC-Boyce Campus