Charlene Sharum
Kirkland,WA
Summary
Dynamic Escrow Assistant at Empire Escrow with a proven track record in enhancing client satisfaction through exceptional customer service and efficient escrow processes. Skilled in communication and problem-solving, I successfully streamlined operations, fostering trust and loyalty among clients while ensuring timely and accurate service delivery.
Overview
12
12
years of professional experience
Work History
Escrow Assistant
Empire Escrow
06.2024 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Maintained open communication with lenders, brokers and borrowers.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Open Escrow for Purchases and Refinances
- Order Payoffs and Utility Invoices
- Prepared Opening Documents
- Prepare and Process Borrower's Earnest Money
- Prepared and Process Seller's Information
- Prepared Estimated Closing Statements for Buyer and Seller
- Prepared Packaging for Escrow, Lender and Title
- Prepared Closing Packages for Buyers, Sellers, Seller's Agents and Listing Agents.
Mortgage Loan Processor
Accelin Loans LLC
07.2021 - 08.2021
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Adept at maintaining individual agreement and assisting in the filing presenting information to both sides of an agreement and assisting in the filling of a completed agreement.
- Responsible for gathering prospective customer information and developing a list of contacts for loan officer to call.
- Gathered all finalized loan materials and put them into the final transaction file.
- Accompanied loan officer to the closing where I would be responsible for monitoring the transaction to make it sure nothing forgotten.
Dental Assistant, Chairside
Kaimuki Dental Group
05.2017 - 09.2017
- Monitored all records and policies related to OSHA and back-office sterilization processes. Assisted in four-handed dentistry and other chair side studies. Managed patient intake by interviewing and filing patient information for dentist referrals.\
- Maintain a clean, sterile, and positive environment, thus ensuring patient comfort and safety. Perform panoramic x-rays, full mouth, 6 months recall on patients.
- Consistently exceeding 95% dental readiness through implementation and development of new patient care initiatives.
- Valued by patients for promoting good dental hygiene through continues education and encouragement of preventive maintenance measures and general oral healthcare.
- Performing routine restorative treatment, extensive cosmetic procedures, prosthodontics (crown/bridge, dentures), and endodontics (anterior/molar).
Radiologic Technologist
UPMC Presbyterian Hospital
08.2014 - 05.2015
- Prepared patients from changing room to x-ray rooms during general x-rays.
- Assisted physician during fluoroscopy procedures
- Operated C-Arm during surgery rotations
- Operated portable machine during floors rotation
Radiologic Technologist
Sparrow Hospital
09.2013 - 06.2014
- Prepared patients from changing room to x-ray rooms during general x-rays.
- Assisted physicians during fluoroscopy procedures.
- Operated C-Arm during surgery procedures
- Operated portable during floors rotations
Education
Associate of Science - Radiologic Technologist
CCAC-Boyce Campus
East Pittsburgh, PA05-2015
Skills
- Escrow Knowledge
- Healthcare Knowledge
- Costumer Service
- Communication
- Problem Solving
- Teamwork Skills
- Multitasking
- Positive Attitude
- Time management
Timeline
Escrow Assistant
Empire Escrow
06.2024 - Current
Mortgage Loan Processor
Accelin Loans LLC
07.2021 - 08.2021
Dental Assistant, Chairside
Kaimuki Dental Group
05.2017 - 09.2017
Radiologic Technologist
UPMC Presbyterian Hospital
08.2014 - 05.2015
Radiologic Technologist
Sparrow Hospital
09.2013 - 06.2014
Associate of Science - Radiologic Technologist
CCAC-Boyce Campus
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