Charlene Shear
Waverly,TN
Summary
Proven leader with extensive experience at Walmart, adept in team development and effective communication. Excelled in enhancing customer satisfaction and streamlining operations, leading to significant business growth. Skilled in inventory management and interpersonal relationships, consistently achieving performance targets through strategic planning and quality control measures.
Overview
8
8
years of professional experience
Work History
Consumables Coach/ Assistant Store Manager
Walmart
06.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Department Manager/ Team Lead
Walmart
03.2016 - 06.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Sales Associate
Walmart
03.2014 - 03.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Applied Science - Human Biology
Nashville State Community College
Waverly, TN05.2016
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team Development
- Interpersonal Relationships
- Verbal and written communication
- Safety awareness
Timeline
Consumables Coach/ Assistant Store Manager
Walmart
06.2019 - 09.2021
Department Manager/ Team Lead
Walmart
03.2016 - 06.2019
Sales Associate
Walmart
03.2014 - 03.2016
Associate Of Applied Science - Human Biology
Nashville State Community College