CHARLENE SICHUGA
Staten Island ,NY
Summary
Reliable Medical Records Clerk with six years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills. Experienced scanning, arranging and filing medical records in master file systems and individual patient vaults.
Overview
13
13
years of professional experience
Work History
Orthopedic Authorization/Medical Records Specialist
Dr Charles A Demarco. MD
08.2016 - Current
- Reviewed and sent medical records to other physicians upon request.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Maintained patient charts and accurately recorded new information.
- Utilized Medisoft as well as Practice Fusion to manage and confirm patient data, such as insurance, demographic and medical history information.
- Identified new methods to optimize medical records management.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Managed electronic medical records for 1800 patients.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Uploaded physician progress notes, history and physicals into electronic medical records.
Roadside Assistance Dispatcher
Pop A Lock Of New York
08.2012 - 08.2016
- Demonstrate excellent phone skills to interact effectively with internal and external customers.
- While maintaining customer satisfaction by providing friendly and professional service to insure they will return for addition business.
- Handle high call volume on multi-line phone system.
- Resolving customer service issues or escalating them to dispatch supervisors and/ or road clubs.
- Performing various duties assigned by dispatch supervisors and assistant supervisors to support the efficient of the call center.
- Addressed and resolved customer product complaints empathetically and professionally.
- Accurately documented, researched and resolved customer service issues.
Education
Associate of Science - Medical Billing & Coding
Keiser University
Fort Lauderdale, FL11.2022
Associate of Science - Medical Assistant
Keiser University
Fort Lauderdale, FL05.2020
High School Diploma -
Francis High School
Staten Island, New York06.2009
Skills
- HIPAA Guidelines
- Appointment Scheduling
- Insurance Verification
- Medical Records Management
- Patient Scheduling
- Insurance claims
- Inpatient care
- Medisoft training
- Practice Fusion training
- Processing of subpoenas
- Records request handling
- Client interactions
- Office administration
Timeline
Orthopedic Authorization/Medical Records Specialist
Dr Charles A Demarco. MD
08.2016 - Current
Roadside Assistance Dispatcher
Pop A Lock Of New York
08.2012 - 08.2016
Associate of Science - Medical Billing & Coding
Keiser University
Associate of Science - Medical Assistant
Keiser University
High School Diploma -
Francis High School