Confident Master Cosmetologist creating welcoming environment to help every individual feel pampered. Talented professional catering to client needs through effective communication and active listening skills. Promoting knowledge in all latest hair and skincare trends.
Hi, I’m
Charlene Simpson
Hephzibah,GA
Summary
Overview
29
years of professional experience
Work History
Self-employed
Master Cosmetologist
10.2003 - Current
Job overview
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed new techniques to improve appearance of customer and provide different looks.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Styled hair, makeup and nails for customers for special events and occasions.
- Increased revenue through effective customer service and inventory management.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
Virginia College
Cosmetology Instructor
08.2015 - 08.2018
Job overview
- Followed [State] curriculum accurately with detailed lesson plans.
- Prepared students for [State] cosmetology exam with [Number]% success.
- Planned both theory and practical lessons for [Number] students.
- Conducted practice exams for [Number] students on both theoretical and practical sections.
- Recruited clients for students to get practical experience.
- Supervised and monitored students' use of tools and equipment.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Established goals for courses with organized outlines and detailed lessons.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Identified program successes and failures based on student assessments and course reviews.
- Advised students on course selection, career decisions and other academic and vocational concerns.
Sitel
Customer Service Representative
01.2003 - 10.2003
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
SmartStyle
Master Cosmetologist
01.2001 - 01.2003
Job overview
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Ritz Transformer
Production Operator
01.1995 - 01.2001
Job overview
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
Georgia of CosmetologyMartinez Ga
Associate of Science from Cosmetology Education Instructor
01.2015
University Overview
Augusta Technical CollegeAugusta, GA
Associate of Science from Cosmetology
09.2000
University Overview
Burke County High SchoolWaynesboro, GA
High School Diploma
05.1988
University Overview
Skills
- Customer Demographics
- Salon Management
- Body Mechanics
- Beauty Tool Sanitization
Timeline
Cosmetology Instructor
Virginia College
08.2015 - 08.2018
Master Cosmetologist
Self-employed
10.2003 - Current
Customer Service Representative
Sitel
01.2003 - 10.2003
Master Cosmetologist
SmartStyle
01.2001 - 01.2003
Production Operator
Ritz Transformer
01.1995 - 01.2001
Georgia of Cosmetology
Associate of Science from Cosmetology Education Instructor
Augusta Technical College
Associate of Science from Cosmetology
Burke County High School
High School Diploma
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