Charlene Smith
Life Coach-Case Manager
Chalmette,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Vice President- Life Coach
SRS Trailblazers Mentorship Program
New Orleans, LA
08.2022 - Current
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Established performance goals for organization and provided methods for reaching milestones.
- Established performance goals for organiztion and outlined processes for achievement.
- Demonstrated proficient leadership skills to motivate Coaches and build competent teams.
Grief Counselor
HMH Family Center Of Hope
New Orleans, LA
05.2018 - 05.2023
- Used skills such as active listening and collaborative problem-solving daily to connect with Mothers whom children was murdered and address concerns.
- Counseled and helped to stabilize Mothers and Caregivers in crisis situations.
- Provided referrals to connect mothers with other community resources to support mental health and well-being.
- Encouraged mothers to discuss experiences in group and individual settings.
- Provided comprehensive case management services, created treatment plans, and connected mothers and families to appropriate resources.
- Completed one-on-one counseling with broad range of mothers suffering from the same pain and lost.
Case Manager-Coach
ERC Evening Reporting Center
New Orleans, LA
11.2019 - 06.2022
- Identified care needs of individual youth and coordinated responses based on juvenile court advice.
- Developed comprehensive discharge plans to transition youth to appropriate service providers in community.
- Assisted youth in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to youth.
- Provided evidence-based therapeutic interventions and crisis management to youth to lessen negative on physical, mental and emotional wellbeing.
- Developed and implemented comprehensive case management plans to address youth needs and goals.
Education
High School Diploma -
Christian Academy High School
Texas City, TX 06.2021 - 10.2021
Cognitive Behavior
Udemy Business
Online 07.2019 - Current
Skills
Performance metrics analysis
Targeted marketing
Relationship building and retention
Policy and procedure development
Timeline
Vice President- Life Coach
SRS Trailblazers Mentorship Program
08.2022 - Current
High School Diploma -
Christian Academy High School
06.2021 - 10.2021
Case Manager-Coach
ERC Evening Reporting Center
11.2019 - 06.2022
Cognitive Behavior
Udemy Business
07.2019 - Current
Grief Counselor
HMH Family Center Of Hope
05.2018 - 05.2023