Charlene Smith
Salem
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Bookkeeper
Chiropractic Physicians, P.C.
03.2016 - Current
- Maintains and processes invoices, deposits, and money logs.
- Manages accounts payable activities, maintaining vendor relationships and positive cash flow.
- Handles payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Provides support during audits by supplying requested documentation promptly and accurately.
- Backup telephone coverage for patient services
- Responsible for any other tasks requiring finances and other special projects as assigned by company owners.
Apartment Manager
Rolling Hills Townhouses/Sunnyside Village Apts
06.2003 - 08.2016
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 88 units and reconciling monthly accounts receivable.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors, Scheduled work in a timely manner to complete turn-over of vacant units.
- Trained new team members on company policies and procedures, improving overall staff performance and collaboration.
- Communicated effectively with owners, residents, and on-site associates.
Customer Service Representative
General Tree Service
11.1997 - 01.2002
- Responded to customer requests for products, services, and company information, offering excellent support to the customers and internal staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues, and contributing to comprehensive database for future reference.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Arts - Spanish/Communications
Brigham Young University
Provo, Utah04-1997
Associate of Arts - General Studies
Rick's College
Rexburg, Idaho04-1989
Skills
- Professional telephone demeanor
- Strong communication skills
- Problem resolution
- Accounts Payable Management
- Payroll processing
- Financial Record Keeping
- Bank reconciliation
- Rents collection
- Renter communication
- Prioritization
Timeline
Bookkeeper
Chiropractic Physicians, P.C.
03.2016 - Current
Apartment Manager
Rolling Hills Townhouses/Sunnyside Village Apts
06.2003 - 08.2016
Customer Service Representative
General Tree Service
11.1997 - 01.2002
Bachelor of Arts - Spanish/Communications
Brigham Young University
Associate of Arts - General Studies
Rick's College
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