Charlene Spencer
South Charleston,WV
Summary
Dynamic and reliable professional with a proven track record in customer service excellence and cash handling, honed at Spring Hill Pastry Shop and KFC. Expert in enhancing customer satisfaction through attentive service and effective problem-solving. Demonstrates strong organizational abilities and a cooperative attitude, ensuring seamless operations and team collaboration.
Overview
4
4
years of professional experience
Work History
Cashier/take Specialty Cake Orders
Spring Hill Pastry Shop
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Take specialty cake orders/wedding cake orders.
- Help out production when they need extra help.
Drive-Thru Cashier/Packer
KFC
02.2020 - 06.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
South Charleston High School
South Charleston, WV05.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Product restocking
- Conflict Resolution
- Refunds and exchanges
- Issue Resolution
- Complex Problem-Solving
- Staff Training
- Point of sale operation
- Problem-Solving
- Honest and Dependable
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Adaptability and Flexibility
- Team Leadership
- Attention to Detail
- Return and Exchange Processing
Timeline
Cashier/take Specialty Cake Orders
Spring Hill Pastry Shop
08.2022 - Current
Drive-Thru Cashier/Packer
KFC
02.2020 - 06.2022
South Charleston High School
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