Charlene Tanner
Clayton,NC
Summary
Driven professional with a proven track record at Charter Communications, adept in customer service and problem-solving. Excelled in high-stress situations, enhancing customer satisfaction and loyalty through effective communication and empathy. Demonstrates exceptional teamwork, adaptability, and a positive attitude, contributing to increased repeat business and streamlined operations.
Overview
11
11
years of professional experience
Work History
RSC
Charter Communications
07.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Humana
01.2013 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
GED -
Wake Technical Community College
Raleigh, NC03.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
Timeline
RSC
Charter Communications
07.2018 - Current
Customer Service Representative
Humana
01.2013 - 08.2015
GED -
Wake Technical Community College
Similar Profiles
Paul HarrisPaul Harris
IT Manager at Charter CommunicationsIT Manager at Charter Communications
OSCAR PEREZ MENDOZAOSCAR PEREZ MENDOZA
Sales Specialist at Charter CommunicationsSales Specialist at Charter Communications
PRIYANKA GARGPRIYANKA GARG
Senior Test Engineer at Charter CommunicationsSenior Test Engineer at Charter Communications
Joel Moctezuma RiveraJoel Moctezuma Rivera
OSP Engineer at Charter CommunicationsOSP Engineer at Charter Communications
Lea JohnsonLea Johnson
Assistant Property Manager at Mid-America Apartments Co.Assistant Property Manager at Mid-America Apartments Co.