Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Charlene Tesei

Faribanks,USA

Summary

Results-oriented Retail Sales Supervisor with 4 years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Expertise in inventory management and loss prevention coupled with familiarity of sales policies and procedures. Committed to creating and maintaining cooperative team-based work environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Manager

McDonald's Restaurant
05.2024 - 09.2024
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Warehouse Checker/Cashier Team Lead

Surangel & Son's Company
11.2016 - 02.2023
  • Assisted customers by answering questions and fulfilling requests
  • Restocked and organized merchandise in front lanes
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
  • Received and processed customer payments
  • Increased customer loyalty and retention
  • Trained team members on cash register operation and cash handling
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines
  • Interpreted and enforced operating instructions, procedures and safety rules
  • Operated POS cash register and equipment to collect payments
  • Communicated with customers and team members to solve problems
  • Facilitated and logged store opening, closing, and shift changes
  • Alleviated customer service needs with policy-appropriate solutions
  • Maintained stock to meet expected customer demand
  • Helped management develop employee improvement plans and motivate team members to continually improve
  • Boosted overall team productivity, coordinating with coworkers to ensure smooth workflow during peak periods.
  • Streamlined warehouse operations by implementing efficient picking and packing procedures for order fulfillment.
  • Provided exceptional customer service when resolving discrepancies or answering inquiries related to shipped orders or stock availability.
  • Prepared documentation for outbound shipments in accordance with company guidelines and regulatory requirements.

Shift Leader/Food Service Foreman

AAFES Charley's Philly Cheese Steak
01.2009 - 12.2011
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift
  • Developed recipes and menus by applying understanding of market demand and culinary trends
  • Directed activities of team of skilled kitchen workers preparing and serving meals
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
  • Controlled labor hours and inventory costs through hands-on management and proactive changes
  • Tracked food production levels, meal counts, and supply costs
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards
  • Addressed and resolved customer service issues to establish trust and increase satisfaction

Front Desk Clerk

Ramada Limited Inn
05.2008 - 06.2010
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Collected room deposits, fees, and payments
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Maintained transaction security by verifying payment cards against identification
  • Stored guest valuables in safe and individual boxes for security
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
  • Issued room keys to guests upon check-in and answered questions regarding proper use
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information
  • Answered customer telephone calls promptly and appropriately handled needs

Education

High School Diploma -

Palau High School
Koror, PW
05.2008

Skills

  • Procedure enforcement
  • Safety rules
  • Opening and closing procedures
  • Cashier training
  • Merchandise zoning
  • Money handling
  • POS systems
  • Stocking and replenishing
  • Store opening/closing procedures
  • Sales expertise
  • Till counting
  • Multi-tasking skill
  • Cash Handling
  • Time management strength
  • Interpersonal ability
  • Operations
  • Stock audits
  • Employee training
  • Staff supervision
  • Equipment Maintenance
  • Sanitizing understanding
  • Staff Management
  • Food plating and presentation
  • Food production management
  • Money Handling
  • Customer Relations
  • Team motivation
  • Staff Supervision
  • Task Delegation

Personal Information

EXPERIENCED ASSISTANT MANAGER / FOREMAN / SHIFT LEADER

Certification

CERTIFICATIONS COMPLETED:


  • Inclusive Shift Leadership
  • Stepping Up To Leadership
  • Leading Operations Post Shift
  • Safety And Securities on Shifts
  • Engaging Crew on Your Shift
  • Digital Food Safety for Shifts
  • Apply Different Leadership Approaches
  • Coaching for Success
  • Delegating
  • Making Effective Decisions
  • Maximizing Team Strengths
  • An introduction to Inclusive Leadership (Inspire)

Timeline

Assistant Manager

McDonald's Restaurant
05.2024 - 09.2024

Warehouse Checker/Cashier Team Lead

Surangel & Son's Company
11.2016 - 02.2023

Shift Leader/Food Service Foreman

AAFES Charley's Philly Cheese Steak
01.2009 - 12.2011

Front Desk Clerk

Ramada Limited Inn
05.2008 - 06.2010

High School Diploma -

Palau High School

Similar Profiles

CREATE PROFILE
Charlene Tesei