Charlene Thibodeau
Cumming,GA
Summary
My husband owns a LLC and I have been providing administrative assistance to him over the last thirteen years while I have been a stay home at mom. I am intricately familiar with Google Workplace Suites and Microsoft Office. I have been managing our personal finances and his business budget in addition to raising our children. I am looking forward to returning to work outside of the house.
Overview
25
25
years of professional experience
Work History
Sales Lead
Soma Intimates
Cumming, GA
08.2017 - 01.2020
- Managed bank deposits and security procedures to support store opening and closing.
- Responsible for holding a key to the store and codes to the safe.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Conducted weekly one-on-one meetings with each team member to review progress towards goals set by management.
- Analyzed sales data regularly to identify areas of improvement for products or services offered.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Project Manager, Worldwide Sales
IHG - InterContinental Hotels Group
Atlanta, GA
03.2004 - 08.2011
- Lead a discovery initiative for a global sales management and reporting technology solution for global application and deployment
- Managed sales marketing and technology initiatives from concept through development and deployment on a global basis
- Partnered with the Sales Executive Council (SEC) to build sales strategies, best practices and technology solutions for global sales
- Collaborated closely with senior management across multiple departments on long-term strategic planning initiatives related to projects in development or execution stages.
- Created reports summarizing progress made on projects for review by executive leadership team.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Developed and maintained project plans, timelines, and budgets.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Managed multiple projects with competing deadlines simultaneously.
- Trained regional sales teams on sales technology, concepts and programs across The Americas, Europe, Asia and Australia.
Program Manager, Electronic Commission Services
IHG - InterContinental Hotels Group
Atlanta, GA
08.2000 - 03.2004
- Launched IHG's first electronic commission payment system for global travel agents
- Partnered with external vendors for the development and deployment of global electronic travel agent commission payment services
- Managed Travel Agent Commission help desk team
- Partnered regional offices across the globe to process escheat taxes
- Developed marketing collateral and communication for global launch for the New Electronic Commission Services program
Business Analyst, Information Technology Systems
IHG - InterContinental Hotels Group
Atlanta, GA
05.1998 - 03.2004
Administrative Assistant
IHG Hotels & Resorts
Atlanta, GA
12.1997 - 05.1998
Assistant Director, Continuing Education
The Saenger Organization, Inc.
Medway, MA
12.1994 - 11.1997
Education
Bachelor of Arts - English Literature
Boston University
Boston, MA09-1994
Skills
- Strong leadership
- Team Management
- Project Management
- Strategic Planning
- Vendor Sourcing
- Project development
- International business
- Presentations
- Stakeholder Communications
- Staff training and mentoring
- Cross-Functional Collaboration
- Scope Management
- Project development and lifecycle
Timeline
Sales Lead
Soma Intimates
08.2017 - 01.2020
Project Manager, Worldwide Sales
IHG - InterContinental Hotels Group
03.2004 - 08.2011
Program Manager, Electronic Commission Services
IHG - InterContinental Hotels Group
08.2000 - 03.2004
Business Analyst, Information Technology Systems
IHG - InterContinental Hotels Group
05.1998 - 03.2004
Administrative Assistant
IHG Hotels & Resorts
12.1997 - 05.1998
Assistant Director, Continuing Education
The Saenger Organization, Inc.
12.1994 - 11.1997
Bachelor of Arts - English Literature
Boston University
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