Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Thibodeau

Cumming,GA

Summary

My husband owns a LLC and I have been providing administrative assistance to him over the last thirteen years while I have been a stay home at mom. I am intricately familiar with Google Workplace Suites and Microsoft Office. I have been managing our personal finances and his business budget in addition to raising our children. I am looking forward to returning to work outside of the house.

Overview

25
25
years of professional experience

Work History

Sales Lead

Soma Intimates
Cumming, GA
08.2017 - 01.2020
  • Managed bank deposits and security procedures to support store opening and closing.
  • Responsible for holding a key to the store and codes to the safe.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Conducted weekly one-on-one meetings with each team member to review progress towards goals set by management.
  • Analyzed sales data regularly to identify areas of improvement for products or services offered.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Project Manager, Worldwide Sales

IHG - InterContinental Hotels Group
Atlanta, GA
03.2004 - 08.2011
  • Lead a discovery initiative for a global sales management and reporting technology solution for global application and deployment
  • Managed sales marketing and technology initiatives from concept through development and deployment on a global basis
  • Partnered with the Sales Executive Council (SEC) to build sales strategies, best practices and technology solutions for global sales
  • Collaborated closely with senior management across multiple departments on long-term strategic planning initiatives related to projects in development or execution stages.
  • Created reports summarizing progress made on projects for review by executive leadership team.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Developed and maintained project plans, timelines, and budgets.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Managed multiple projects with competing deadlines simultaneously.
  • Trained regional sales teams on sales technology, concepts and programs across The Americas, Europe, Asia and Australia.

Program Manager, Electronic Commission Services

IHG - InterContinental Hotels Group
Atlanta, GA
08.2000 - 03.2004
  • Launched IHG's first electronic commission payment system for global travel agents
  • Partnered with external vendors for the development and deployment of global electronic travel agent commission payment services
  • Managed Travel Agent Commission help desk team
  • Partnered regional offices across the globe to process escheat taxes
  • Developed marketing collateral and communication for global launch for the New Electronic Commission Services program

Business Analyst, Information Technology Systems

IHG - InterContinental Hotels Group
Atlanta, GA
05.1998 - 03.2004

Administrative Assistant

IHG Hotels & Resorts
Atlanta, GA
12.1997 - 05.1998

Assistant Director, Continuing Education

The Saenger Organization, Inc.
Medway, MA
12.1994 - 11.1997

Education

Bachelor of Arts - English Literature

Boston University
Boston, MA
09-1994

Skills

  • Strong leadership
  • Team Management
  • Project Management
  • Strategic Planning
  • Vendor Sourcing
  • Project development
  • International business
  • Presentations
  • Stakeholder Communications
  • Staff training and mentoring
  • Cross-Functional Collaboration
  • Scope Management
  • Project development and lifecycle

Timeline

Sales Lead

Soma Intimates
08.2017 - 01.2020

Project Manager, Worldwide Sales

IHG - InterContinental Hotels Group
03.2004 - 08.2011

Program Manager, Electronic Commission Services

IHG - InterContinental Hotels Group
08.2000 - 03.2004

Business Analyst, Information Technology Systems

IHG - InterContinental Hotels Group
05.1998 - 03.2004

Administrative Assistant

IHG Hotels & Resorts
12.1997 - 05.1998

Assistant Director, Continuing Education

The Saenger Organization, Inc.
12.1994 - 11.1997

Bachelor of Arts - English Literature

Boston University
Charlene Thibodeau