Charlene Thong
Temple,TX
Summary
Dynamic Lead Pawnbroker at Cashpawn with a proven track record in organizational growth and customer relationship building. Expert in employee training and development, fostering a high-performance team. Achieved significant increases in customer satisfaction through strong negotiation skills and proactive leadership, ensuring ethical practices and transparency in all transactions.
Overview
16
16
years of professional experience
Work History
Lead Pawnbroker
Cashpawn
10.2009 - Current
- Cultivated a professional work atmosphere by enforcing established policies and upholding ethical business practices.
- Increased customer satisfaction by providing exceptional service and building rapport with regular clientele.
- Influenced the successful achievement of store goals through proactive leadership initiatives.
- Conducted thorough research on market trends to stay current on industry standards and anticipate customer needs.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Evaluated employee performance regularly, offering constructive feedback to support growth opportunities within the team.
- Appraised various types of merchandise accurately, maintaining fairness and transparency in all dealings.
- Performed store open and close procedures as part of shift responsibilities.
- Organized store shelves to display most attractive inventory.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
- Prepared all paperwork, checked identifying information and documented transactions.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Handled over [Number] daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Accurately and tactfully collected loan payments from customers, collecting over $[Amount] daily and keeping detailed track in [Software].
- Received and processed payments for loan values and item purchased, recording transactions in [Type] system.
- Educated customers and loan applicants about property values using [Type] database to demonstrate variances.
Education
Bachelor of Science - Business Administration
Kaplan University
Davenport, IA10-2009
Skills
- Organizational growth
- Customer relationship building
- Employee training and development
- Strong negotiation
Timeline
Lead Pawnbroker
Cashpawn
10.2009 - Current
Bachelor of Science - Business Administration
Kaplan University
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