Charlene Torres

Called on customers for weekly delivery orders, informed them of new products,

Sent samples of new products, asked about go with ( ie vending coffee- ask about cups, creamer,sugar and prices paid)

Informed customers of all sale prices for the week and what date sale was ending. Coordinated with Transportation Department for delivery times .

Data entry of all my National Accounts

Orders, verified all outages and suggested substitutions for outages.

Took information on any and all credits

customer needed picked up entered information into system as to generate pick up order paperwork for driver.

• Handled customer inquiries and complaints with professionalism and tact.
• Provided training and support to new team members, enhancing overall service quality.
• Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.
• Analyzed customer feedback data to identify trends and recommend service improvements.
• Developed comprehensive knowledge of products to assist customers effectively and accurately.

• Developed and maintained strong relationships with key accounts to enhance customer loyalty.
• Identified and pursued new sales opportunities through proactive outreach and market analysis.
• Collaborated with marketing teams to create targeted campaigns that increased product visibility.
• Conducted product demonstrations and presentations to effectively communicate value propositions.
• Mentored junior sales representatives, fostering skill development and knowledge sharing within the team.
• Developed strong relationships with clients through consistent communication and excellent customer service.

• Engaged potential customers by showcasing product features and benefits.
• Addressed customer questions swiftly, increasing satisfaction.
• Collaborated with marketing teams to develop targeted sales strategies.
• Utilized CRM software to track leads and maintain accurate sales records.
• Analyzed customer feedback to identify trends and improve service offerings.