Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

CHARLENE UTU

Las Vegas,NV

Summary

Detail-oriented and proactive professional with hands-on experience in compliance support and risk mitigation. Skilled in identifying potential issues, ensuring adherence to regulatory standards, and promoting responsible practices. Known for strong problem-solving abilities, adaptability, and a commitment to ethical operations. Brings a collaborative mindset and a results-driven approach to advancing organizational integrity and player protection initiatives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

AR Fraud Prevention Lead

Aristocrat Technologies
06.2023 - Current
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Collaborated closely with the Accounts Payable department to facilitate vendor onboarding, leading the fraud prevention process by verifying vendor information and ensuring the absence of third-party involvement

Accounts Receivable Administrator

Aristocrat Technologies
12.2024 - Current
  • Facilitated communication and issue resolution between the Billing and Collections teams to ensure smooth workflows and timely follow-ups.
  • Contributed to month-end close activities, helping ensure accurate and timely financial reporting.
  • Managed the ServiceNOW mailbox, efficiently triaging and assigning emails and tickets to the appropriate team members for resolution.
  • Assigned credit and debit memos to the appropriate AR controllers, ensuring alignment with company policies, compliance standards, and audit requirements.
  • Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.

Accounts Receivable Billing Analyst (Fixed Fee)

Aristocrat Technologies
01.2024 - Current
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Reduced billing errors by implementing strict policies and systematic procedures.
  • Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
  • Executed billing tasks and recorded information in company databases.

Account Receivable Controller

Aristocrat Technologies
01.2022 - 01.2024
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
  • Boosted client satisfaction by proactively addressing concerns and implementing tailored account management strategies.
  • Enhanced customer satisfaction with personalized account management and prompt resolution of issues.

Project Team Specialist (Assisting Collections)

TBG / Bachrach Group (Aristocrat Technology Inc)
06.2021 - 01.2022
  • Adhered to gaming industry practices, company standards and safety protocols in work.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Established Standard Operating procedure for ServiceNow ticketing program.

Billing Coordinator (E&E)

GES
06.2011 - 05.2020
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Updated documentation, reports and spreadsheets with financial information.

Field Service Coordinator (Lead)

GES
05.2016 - 09.2019
  • Proactive contact of exhibitors for pre-show information relating to orders and/or payment Provide back-up assistance in area of order entry.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Coordinated paperwork, updated spreadsheets and maintained permanent records.
  • Sourced vendors, built relationships and negotiated prices.

Exhibitors Services Coordinator (Temp - GES)

AppleOne Inc.
10.2011 - 06.2012
  • Personal Customer Service with Exhibitors Up Selling when and where appropriate Perform customer care function, pre-show, including handling exhibitor inquiries and service needs, with appropriate follow through.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.

Special Orders Representative

HD Supply
06.2010 - 10.2011
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Directed and coordinated various investigations conducted by field investigation team.

Customer Service Representative

HD Supply
06.2009 - 02.2011
  • Assist customers via telephone, email and fax Work closely with other departments to pro-actively solve potential order problems Answer phones and respond to customer requests Provide customers with product and service information Upsell products Responsible for testing out new processing system (SAP) First call resolutions.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

No Degree - Business Administration And Management

Hawaii Pacific University
Honolulu, HI

Skills

  • Proficient in MS Office
  • Document management skills
  • Skilled in maintaining a typing speed of 55 WPM
  • Efficient data entry at 9266 keystrokes per hour
  • Effective oral communication
  • Oracle software proficiency
  • SAP application expertise
  • Salesforce platform expertise
  • Knowledge of billing applications
  • In-depth analysis and evaluation
  • Month-end closing procedures
  • Compliance audit facilitation
  • Invoice processing management
  • Accounting ledger management
  • Financial controls implementation
  • Accounting remittances
  • Excel proficiency
  • Analytical mindset
  • Cybersecurity training
  • Fraud prevention strategies
  • Critical thinking
  • Accounts receivable processing
  • Proficient in accounting principles
  • Administrative project management
  • Keyword research analysis
  • Problem-solving expertise
  • Facilitation of internal audit processes
  • Safety audit support
  • Fraud risk assessment support

Accomplishments

  • Documented and resolved daily fraud prevention issues during vendor onboarding, leading to a more streamlined and secure process. Improved efficiency and compliance by identifying risk patterns, enhancing verification protocols, and reducing onboarding delays.
  • Collected over 20 million from delinquent client.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

References

Available upon request

Certification

Accounts Payable Specialist, Institute of Finance Management (IOFM) 2016 - current

Accounts Receivable Specialist, Institute of Finance Management (IOFM) 2018 - current

Notary Public, State of Nevada

Timeline

Accounts Receivable Administrator

Aristocrat Technologies
12.2024 - Current

Accounts Receivable Billing Analyst (Fixed Fee)

Aristocrat Technologies
01.2024 - Current

AR Fraud Prevention Lead

Aristocrat Technologies
06.2023 - Current

Account Receivable Controller

Aristocrat Technologies
01.2022 - 01.2024

Project Team Specialist (Assisting Collections)

TBG / Bachrach Group (Aristocrat Technology Inc)
06.2021 - 01.2022

Field Service Coordinator (Lead)

GES
05.2016 - 09.2019

Exhibitors Services Coordinator (Temp - GES)

AppleOne Inc.
10.2011 - 06.2012

Billing Coordinator (E&E)

GES
06.2011 - 05.2020

Special Orders Representative

HD Supply
06.2010 - 10.2011

Customer Service Representative

HD Supply
06.2009 - 02.2011

No Degree - Business Administration And Management

Hawaii Pacific University

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