Charlene Walker
Fort Worth,TX
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Exit Realty Team
Fort Worth, TX
06.2024 - Current
- Showed residential properties and explained features, value and benefits of available homes.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Managed real estate transactions from initiation to closing.
- Attended industry events such as conventions and seminars.
- Maintained current and accurate CRM database of prospective customers.
- Responded promptly to client inquiries via phone or email.
- Presented properties to potential buyers and addressed questions.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Researched current listings available in the area using multiple online resources.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Ensured all transactions followed state laws regarding real estate practices.
- Maintained updated knowledge of local real estate markets.
Business Owner
The Paw Pad Pet Resort
Fort Worth, TX
01.2020 - 12.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Directed and managed employees to consistently meet performance targets.
- Developed and implemented a customer loyalty program to increase repeat business.
- Increased business by developing new marketing and promotional strategies.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Established safety protocols for handling hazardous materials within the store environment.
- Developed store policies and procedures to ensure customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Executed performance reviews to encourage improved productivity for team members.
- Developed team leaders and managers from within to offer employees career development opportunities.
- Maintained records of sales, profits and losses within the store.
- Planned promotional campaigns for new products or specials.
- Led startup and creation of operational procedures and workflow planning.
- Set pricing structures according to market analytics and emerging trends.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Monitored competitor activities to stay informed of industry changes.
- Provided training for employees on product knowledge and customer service techniques.
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Formed and sustained strategic relationships with clients.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
Business Owner
Glamour Paws
Fort Worth, TX
02.1999 - 12.2023
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Collaborated with other departments to coordinate training schedules for newly hired employees.
- Hired employees and processed hiring-related paperwork.
- Surpassed sales goals through implementation of successful marketing strategies.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Scheduled meetings with employees to address concerns and grievances.
- Coordinated workers' compensation insurance and managed claims.
- Directed HR programs, policies and processes to improve operational efficiency.
- Coordinated training programs for new employees and existing staff members.
- Handled employee discipline and termination to address policy infractions.
- Encouraged open communications, promoting positive and pro-employee work environment.
Education
Notary Signing Agent - Notary Signing Agent
National Notary
Fort Worth, TX08-2024
Notary - Notary
National Notary
Fort Worth, TX08-2023
Real Estate
Real Estate U
Fort Worth, TX09-2021
High School Diploma -
Brewer High School
Fort Worth, TX05-1993
Some College (No Degree) - Business Management
Tarrant County College
Fort Worth, TXSkills
- Property management
- Real estate marketing
- Transaction coordination
- Market analysis
- Customer relationship management
- Negotiation techniques
- Client communication
- Team leadership
- Employee training
- Networking skills
- Payroll administration and timekeeping
- Effective leader
- Policy development and enforcement
- Organizational structuring
- Staff scheduling
- Customer retention
- P&L Administration
- Human resources management
- Coaching and mentoring
Certification
- Real Estate Agent
- Notary
- Notary Signing Agent
Affiliations
- Currently attending schooling for Mortgage Loan Operator
- Volunteer at GMWAR ( Association of Realtors)
- Member of the National Notary Association
Timeline
Real Estate Agent
Exit Realty Team
06.2024 - Current
Business Owner
The Paw Pad Pet Resort
01.2020 - 12.2023
Business Owner
Glamour Paws
02.1999 - 12.2023
Notary Signing Agent - Notary Signing Agent
National Notary
Notary - Notary
National Notary
Real Estate
Real Estate U
High School Diploma -
Brewer High School
Some College (No Degree) - Business Management
Tarrant County College
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