Charlene Waugh
Laurelton,USA
Summary
Dynamic professional with established expertise at NYC HRA, excelling in regulatory compliance and vendor relations.
Overview
9
9
years of professional experience
Work History
Benefits Opportunity Specialist
NYC HRA – FIA Operations
Queens, NY
04.2024 - Current
- Processed eligibility documentation for over 60 clients weekly across multiple social service programs, ensuring timely access to necessary services.
- Maintained case files while ensuring documentation compliance within state systems (POS, WMS) to uphold program integrity.
- Coordinated with internal departments to enhance service delivery and maintain regulatory compliance.
- Managed sensitive personal and financial records according to confidentiality and state standards. in line with confidentiality and state standards.
Graduate Administrative Assistant
St. John’s University
Queens, NY
01.2021 - 12.2023
- Provided executive-level administrative support to 3 academic Deans and faculty departments.
- Streamlined academic operations by managing calendars, maintaining student records, and supporting budgeting efforts to enhance departmental efficiency.
- Assisted with contract processing for adjunct hiring, document routing, and academic resource allocation.
- Coordinated interdepartmental communications and presentations while ensuring compliance with reporting requirements to facilitate collaboration.
Contract Support Intern – Electric Asset Management
National Grid
Albany, NY
06.2023 - 08.2023
- Prepared asset management reports and timelines using R-Note and presented findings to project leads.
- Tracked contracts and analyzed vendor performance for EV infrastructure projects, ensuring alignment with project goals.
- Mapped processes for compliance documentation using Blueworks Live, enhancing documentation accuracy and accessibility.
- Collaborated with teams to ensure contract deliverables and process adherence.
Owner & General Manager
Mama G’s Restaurant
Queens, NY
09.2016 - 03.2020
- Led customer service, coordinated events, and forecasted budgets to enhance operational effectiveness.
- Oversaw vendor sourcing and negotiated service contracts to ensure quality and compliance.
- Managed payroll, invoicing, and procurement for all restaurant functions.
- Developed internal policies and training manuals to support staff adherence to labor and safety regulations.
Education
MBA - Business Administration & Analytics
St. John’s University – The Peter J. Tobin College of Business
Jamaica, NY12.2023
BBA - Business Management / Human Resources
Berkeley College
New York, NY08.2020
Skills
- Microsoft Office Suite
- Data visualization tools
- Point of sale systems
- Warehouse management systems
- Business process modeling
- Statistical analysis software
- Expense management solutions
- Virtual meeting platforms
- Team collaboration tools
- Database management
- Advanced Excel skills
- Contract tracking and review
- Administrative support coordination
- Procurement assistance
- Document control and management
- Regulatory compliance expertise
- Vendor relations and communication
- Cross-functional teamwork
- Policy implementation strategies
Websites
Community Service
- Union DC371 Election Committee Leader Member, SHRM
- Hospitality Manager, Liberty Hall Cathedral of Praise
- Volunteer, AHRC
- Delegate, SEIU 1199
- Mount Sinai Hiring & Nursing Team
Projects
Business Consultant – Executive in Residence Program (EIRP), St. John’s University, Fall 2023, Worked with Ridgewood Savings Bank and Sia Partners to deliver strategic business analysis and process improvement recommendations., Led stakeholder interviews, drafted proposal documents, and presented growth strategies to executive stakeholders.
Global Management- International Gole Project:-Anghami Research Project-This project was a collaboration between St.John's University and The Lebanon University business students. On this project we research on a streaming music company name Anghami within th Lebanese Market, Strategic, Finances, Political Environment.
Job Id
CFO-754/06049
Timeline
Benefits Opportunity Specialist
NYC HRA – FIA Operations
04.2024 - Current
Contract Support Intern – Electric Asset Management
National Grid
06.2023 - 08.2023
Graduate Administrative Assistant
St. John’s University
01.2021 - 12.2023
Owner & General Manager
Mama G’s Restaurant
09.2016 - 03.2020
MBA - Business Administration & Analytics
St. John’s University – The Peter J. Tobin College of Business
BBA - Business Management / Human Resources
Berkeley College