Charlene Weaver
Cullman,AL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Supervisor
AMC Classic
04.2021 - 09.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Assist management in the coordination of operations to achieve AMC’s goal
- Model and communicate expectations to all associates in a professional and safe work environment
- Coordinate and coach theatre crew to perform the "essential functions" of their positions
- Reinforce "Wardrobe 101" policy with theatre crew
- Observe theatre crew performance and provide feedback to management for discipline and performance evaluations
- Optimize theatre crew placement on a round-by-round basis
- Lead teams and consistently achieve results through resources
- Supervise, coach and coordinate theatre crew to execute and comply with Safe and Clean protocols
- Oversee opening and closing procedures outside of operating hours (minus vault management)
- May begin opening procedures and/or finalize closing procedures
- Provide access to vendors for repairs and deliveries outside of operating hours
- Assist management with floor operations
- Assign registers / distribute banks (box, concession, guest service, and arcade)
- Supply change, as needed
- Maintain and reconcile floor safes
- Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system
- Accurately complete appropriate cash handling forms; maintain and balance cash handling fund
Perform daily opening, closing, operational, and administrative duties - Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager
- Participate in the daily inventory processes
- Open tickets for system support issues and follow-up for resolution
- Resolve guest questions, concerns, and issues
- Distribute and reconcile passes
- Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment
- Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties
- Uphold AMC's Business Practice Standards and ensure compliance with company programs
- Ability to work and meet deadlines with minimal supervision
- Perform other duties as directed by management
Housekeeper
Holiday Inn Express Hotel Suites
05.2017 - 01.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
Education
High School Diploma -
Danville High School
Danville, AL05.2021
Skills
- Priority Management
- Strategic Planning
- Waste Reduction
- Employee Presentations
- Complex Problem-Solving
- Player Engagement
- Public Health
- Consulting Supervisors
- Waste Elimination
- Supervising Employees
- Coordinate Supplies
- Following Supervisor Instructions
- Processes and Procedures
- Safe Work Methods
- Team Assignments
- Continuous Improvement Projects
- Performance Motivation
- Resolving Complaints
- Set Up Devices
- Troubleshoot Service Issues
- Job Assignments
- Policy Enforcement
- Training and Development
- Staff Discipline
- Leadership
- Negotiation
- Mentoring
- Communication
- Coordinate Events
- Quality Standards
- Communication with staff and co-workers
- Quick learner
- Fast and proficient work
- Detailed cleaner
- Good prioritize organization
Writing skills
I am good at quickly writing when given a subject and using proper grammar as well as giving good description of the subject.
Timeline
Supervisor
AMC Classic
04.2021 - 09.2023
Housekeeper
Holiday Inn Express Hotel Suites
05.2017 - 01.2021
High School Diploma -
Danville High School
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