Charlene Wiborg
Morris,IL
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic, EMR, Meditech, Centrix, Passport OneSource, . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical/Remote/Patient Access Representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring numerous years of relevant work experience to your team. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Patient Representative/Biller position. Ready to help team achieve company goals. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Eaglesoft software.
Overview
23
23
years of professional experience
Work History
Patient Access Scheduler
Duly Health And Care
09.2021 - Current
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Assisted in reducing patient wait times through effective coordination with medical staff and departments.
- Enhanced patient satisfaction by promptly addressing inquiries and concerns related to their appointments.
- Contributed to increased clinic revenue by consistently maximizing daily schedules and accommodating additional appointments.
Patient Access Representative
Morris Hospital And Healthcare Centers
03.2014 - 08.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Access Representative
Kishwaukee Hospital
10.2007 - 12.2010
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated communication between patients and various departments and staff.
Medical Receptionist
Womens Health Specialists
10.2006 - 08.2007
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Dental Office Manager
Ronald C Putzler, JR DDS
11.2001 - 09.2005
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 5.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
- Conducted comprehensive market research to identify and attract new patient demographics.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Optimized inventory management to ensure availability of necessary dental materials without overstocking.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Medical Coding And Billing - Medical Coding And Billing 1
US Career Institute
Fort Collins, COHigh School Diploma - General Education
Newark High School
Newark05.1982
Skills
- Multitasking
- Conflict Resolution
- Computer Proficiency
- Quality Assurance
- Empathy and Compassion
- Strong Organization
- Excellent Communication
- Customer Service
- Active Listening
- Appointment Scheduling
- Patient Registration
- Professionalism
- Medical Terminology
- Insurance Verification
- HIPAA Compliance
- Telephone Etiquette
- Registration and Admissions
- Financial Procedures Adherence
- Training Coordination
- Patient Check-In
- Pre-Admission Requests
- Scheduling Diagnostic Procedures
- Multitasking and Organization
- Insurance Billing
- Call Screening
- Money Handling
- Fee Collection
- EMR Updating
- Payment Processing
- Information Collection
- Flexible Schedule
- EMR
- Eligibility Determination
- Phone and Email Etiquette
- Medical Coding
- Medical Billing
- Patient Scheduling
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Insurance Authorizations
- Scheduling Tests and Procedures
- Cash Handling
- Patient Eligibility Requirements
- Epic Systems
- Patient Billing
- Claim Forms
- Payment Scheduling and Collection
- Pharmacy Correspondence
- Attention to Detail
- Problem Solving
- Process Improvement
- Registration Management
- Team Leadership
- Data Entry
- Patient Database Maintenance
- Office Coordination
Contact
Morris, IL 60450
Education
true,Fort Collins, CO
Timeline
Patient Access Scheduler
Duly Health And Care
09.2021 - Current
Patient Access Representative
Morris Hospital And Healthcare Centers
03.2014 - 08.2021
Patient Access Representative
Kishwaukee Hospital
10.2007 - 12.2010
Medical Receptionist
Womens Health Specialists
10.2006 - 08.2007
Dental Office Manager
Ronald C Putzler, JR DDS
11.2001 - 09.2005
Medical Coding And Billing - Medical Coding And Billing 1
US Career Institute
High School Diploma - General Education
Newark High School
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