Charlene Williams
Salem,IN
Summary
Driven Quality Engineer and Automation Tester at Humana, Inc, I leveraged SAFe & Agile methodologies and critical thinking to enhance product quality and customer satisfaction. Leadership in cross-functional teams and mentorship under the MOCHA program underscored a commitment to excellence, evidenced by two Star Awards and significant process improvements.
Self-directed event coordinator with over 15 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.
Overview
36
36
years of professional experience
Work History
Quality Engineer
Humana, Inc
08.2006 - Current
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the automation process.
- Streamlined internal communication, fostering cross-functional collaboration between engineering, development, quality teams and stakeholders..
- Escalated concerns about project and process quality, referring discovered issues to development for correction.
- Led problem-solving activities to quickly identify and permanently resolve quality and functional issues.
- Supported organizational growth initiatives by participating in project scope and customer presentations showcasing the department's commitment to delivering high-quality products.
- Collaborated with other departments to facilitate successful project completion.
- Analyzed and interpreted customer requirements to develop automation solutions.
- Led automation teams to successfully complete projects on time and within budget.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Supported quality team members during corrective action updates.
- Saved the company $10M by managing a team in migrating 143 bots from IE to Edge.
- Served as MOCHA Mentor to guide associates through Open Enrollment and the many different options of benefits available to them.
- Awarded 2 Star Awards for performance excellence.
Automation Tester
Humana, Inc
08.2005 - 08.2006
- Discussed requirements and processes with project managers and developers.
- Created successful test scripts to manage automated feature testing,
- Improved software quality by designing and executing comprehensive test plans for automation testing.
- Collaborated with cross-functional teams to ensure seamless integration testing between various system components.
- Identified critical defects in the early stages, performing detailed root cause analysis to prevent future occurrences.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
Executive Assistant
Humana, Inc
08.2002 - 08.2005
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Office Manager
Accountants on Call
05.2001 - 06.2002
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by submitting weekly assignments and payroll to the home office.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, facilitated skills testing, conducting pre-interviews, verified references and onboarding new temporary employees to promote a seamless integration into the temporary placement dynamic.
Executive Sales Assistant
John Jones GM City
01.1989 - 05.2001
- Drove process improvement initiatives within the sales department, yielding increased efficiency across numerous functions.
- Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
- Maintained positive relationships with top-tier clients, ensuring their needs were met and fostering long-term loyalty.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Recorded accurate and efficient records in sales database.
- Managed event marketing, sales and brand promotion. Billboard design, print design and placement. Invoice analysis.
- Coordinated all employee functions. Christmas parties -(including facilities, catering, bar setup, DJ/Band services, photographer, gift selection and booked hotel accommodations for 100+ employees. Company picnics as well. Invoice analysis for all company functions.
- Reviewed sales transactions for accuracy.
- Back-up Finance Manager.
- Market Research and Analysis
- Swag Sales for logo branded items.
- PR coordinator
Education
Certification - Human Resources Consulting
IAP Career College
Portland, OR08.2024
High School Diploma -
West Washington Jr-Sr High School
Campbellsburg, IN05.1981
Diploma - Intensive Office Lab
South Central Area Vocational School
Hardinsburg, IN05.1981
Skills
- Quality processes
- Automation performance reports
- Root Cause Analysis
- Sprint Planning
- SAFe & Agile Methodologies
- Financial Analysis
- Travel & Expense Reports
- Event Planning
- Customer Service & Issue Resolution
- Multitasking and Organization
- Attention to Detail
- Relationship Building
Timeline
Quality Engineer
Humana, Inc
08.2006 - Current
Automation Tester
Humana, Inc
08.2005 - 08.2006
Executive Assistant
Humana, Inc
08.2002 - 08.2005
Office Manager
Accountants on Call
05.2001 - 06.2002
Executive Sales Assistant
John Jones GM City
01.1989 - 05.2001
Certification - Human Resources Consulting
IAP Career College
High School Diploma -
West Washington Jr-Sr High School
Diploma - Intensive Office Lab
South Central Area Vocational School
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