Charlene Windom
Conyers,GA
Summary
Personable Office Manager with noted experience in all areas of administrative. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership and 15+ years of experience in HR, recruiting, and supporting the work of high-achieving C-Level Executives. Offering these skills and a strong resourceful work ethic.
Overview
18
18
years of professional experience
Work History
Scheduler
Telus International
08.2022 - 05.2023
- Scheduled participants for project sessions
- Answered incoming calls
- Updated and entered new and existing participant information
- Respond to all phone calls and emails in a timely manner and document every encounter and attempt to connect
- Confirm appointments as defined by the policy
- Perform other duties and handle other responsibilities, as assigned.
Office Administrator/ Accounts Payable
SymplyFi
10.2021 - 06.2022
- Received and recorded the receipt of invoices
- Accurate data entry and processing of invoices to make sure payments are correct and on time
- Review and process purchase card transactions, matched and filed/scanned invoices and receipts
- Requested and reviewed vendor statements
- Assisted with check runs
- Answered queries from suppliers, contractors, and other business departments about accounts payable or payments made
Talent Acquisition Coordinator
Modis
05.2020 - 07.2021
- Provided HR support to HR Business Partners and Recruiters
- Maintained confidential files and ensured all professional licenses were current
- Acquired a more demanding HR role by explaining benefits, fielding questions, and addressing concerns or complaints
- Created and completed personnel action forms for all hires, terminations, title changes, and terminations
- Main point of contact with new hires throughout the interviewing/hiring process
- Recruited and screened qualified potential employees and coordinated interviews
- Posted positions through approved recruitment channels.
- Maintained accurate files, records and credentialing documents in well-maintained databases using Cactus.
- Assisted with managed care auditing processes and performed internal file audits.
- Prepared records for site visits and file audits.
Talent Acquisition Coordinator
Robert Half
10.2019 - 05.2021
- Executed offer letters and contracts, while maintaining tracking for contract renewals and related documents, from draft through full execution and distribution
- Supported Credentialing Department with credentialing of the medical professionals( MD, RN, LVN, SW) Processed background checks and verified credentials and documents in all state and federal databases
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers, and solicited feedback to refine recruiting strategy
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Assisted with managed care auditing processes and performed internal file audits.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Maintained accurate files, records and credentialing documents in well-maintained database.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Conducted primary source verifications such as background checks and board certifications.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
Office and HR Manager
PeerNova
10.2017 - 10.2019
- Managed administrative functions, including overseeing appointment scheduling and itinerary coordination for C-Level
- Management
- Handled logistics, ordering of office supplies, catering, agendas, and travel arrangements, Board of Directors meetings logics, and weekly lunches
- Event planning for holiday events, happy hour, off-sites, and other recreational activities
- Assisted with month-end billing and expense reporting
- Execution of core HR functions including on/off-boarding, recruiting, offer letters, and assisting with immigration, (H1B, greencards)
- Built cross-functional relationships between departments, accounts, and vendors
- Maintained work structure by updating job requirements and job descriptions.
Office Manager, Office Manager and HR Manager
Robert Half, o.ai
06.2016 - 10.2017
- Provided administrative support to CFO and staff including internal and external business meetings, interviews, and travel plans
- Maintained company compliance with all local, state, and federal laws and established organizational standards
- Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Distributed company-wide announcements booked conference rooms and coordinated catering for daily lunches and dinners
- H2
Office Manager and HR Manager,
H2O.ai
11.2014 - 05.2016
- Execution of core HR functions including but not limited to onboarding, offboarding, recruiting, offer letters, orientation and assisting with immigration
- Point person for employees and candidates, creating a warm and welcoming environment
- Light IT troubleshooting minor computer issues or conference room/AV problems, as well as coordinating support and equipment shipments with our IT team
- Provided administrative support by managing calendars of appointment schedules for senior management and staff to include internal and external business meetings, interviews, travel plans, and special events
- Performed a broad range of HR functions to include new hire paperwork processing, onboarding and offboarding and payroll
- Organized daily catering for lunch and dinners and coordinated multiple office functions onsite/offsite
- Assisted with a wide variety of accounting functions by processing month end consolidation, A/P and A/R invoicing, and bank deposits
- Liaised with staff and immigration attorneys to answer questions, resolve issues and explain immigration policy.
- Organized documents to manage paper and electronic filing systems.
HR Generalist and Payroll Coordinator
Vitas Healthcare
08.2005 - 05.2015
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed various HR functions to include employee recruitment, records maintenance, and set up and tracking of health clearance for new hires
- Distributed annual updates to existing staff and managed payroll processing and workers comp claims maintenance
- Conducted candidate screening, scheduled interviews
- Played a key role in maintaining accurate, systematic and comprehensive personnel records and health files for over 275 employees and monitoring productivity of clerks and volunteers.
- Maintained accurate files, records and credentialing documents in well-maintained databases using ADP.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Assisted with managed care auditing processes and performed internal file audits.
- Prepared records for site visits and file audits.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Conducted primary source verifications such as background checks and board certifications.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
Education
No Degree - Business Administration And Management
DeVry University
Online2025
No Degree - Medical Assisting
Carrington College California - Stockton
Stockton, CA06.2015
Skills
- Microsoft Office Suite
- Google Suite / Doc
- Zoom, Hangouts, Slack, Teams
- Employee Timesheet Processing
- Customer Service
- Employee Engagement
- Complex Problem-Solving
- Office Supplies and Inventory
- Appointment and Meeting Scheduling
- Patient Scheduling
- Business Correspondence
- File Documents
- Software Applications
- Benefits and Compensation
- Travel arrangements
- Schedule Management
- CRM Software (ZoHo,)
- Applicant Tracking Software(Bamboo, JazzHr)
- Credentialing management software (Cactus)
- Data Entry
- Documentation Proficiency
- Talent management and recruiting
Timeline
Scheduler
Telus International
08.2022 - 05.2023
Office Administrator/ Accounts Payable
SymplyFi
10.2021 - 06.2022
Talent Acquisition Coordinator
Modis
05.2020 - 07.2021
Talent Acquisition Coordinator
Robert Half
10.2019 - 05.2021
Office and HR Manager
PeerNova
10.2017 - 10.2019
Office Manager, Office Manager and HR Manager
Robert Half, o.ai
06.2016 - 10.2017
Office Manager and HR Manager,
H2O.ai
11.2014 - 05.2016
HR Generalist and Payroll Coordinator
Vitas Healthcare
08.2005 - 05.2015
No Degree - Business Administration And Management
DeVry University
No Degree - Medical Assisting
Carrington College California - Stockton
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