Charlene Young
Huntsville,AL
Summary
Organized, hardworking, reliable and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
27
27
years of professional experience
Work History
Sales Representative
Trav-Ad Signs
Huntsville, AL
07.2022 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Coordinated with other departments to ensure timely delivery of orders.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Prepared quotes for customers
Bossiness Coordinator, Dispatch & Signage Coordina
Huntsville Hospital Main
Huntsville, AL
09.2003 - 07.2022
- Develop, implement, and maintain essential systems, programs, and procedures for financial accountability, reporting, and monitoring of the day to day business in maintenance and construction.
- Operation of computer programs such as Excel, Word, Powerpoint, Lawson, Kronos, EPSI, Etc.
- Review and track invoices for accuracy and submit for payment.
- Oversee accounting functions in the department by creating necessary programs and procedure for financial reporting and billing.
- Operational budget tracking(review monthly activity sheets, and track for accuracy, and prepare and track GL's.
- Oversee the personnel and day to day operations.
- Monitor and edit employee clock activity using time and attendance software.
- Perform day-to-day activities that are required to keep the department functioning effectively, but are not specifically replace to assignment.
- Assist director in carrying out his responsibilities with he reporting departments.
- Perform special assignments as requested, to include researching and preparing reports and projects developing and implementing programs.
- Serve as a lead to assist Business Manager with communications center staff schedules and coverage.
- Operate muli-line phone system efficiently, accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies, and accurately connect them with the appropriate hospital personnel.
- Accurately communicate and dispatch work orders to include, Maintenance, Environmental Services & Linen Distribution utilizing various communication devices.
- Accurately enter work orders in database in a timely and efficient manner.
- Provide support as needed in maintaining historical records (parts, invoices, and PO entries in the the database.
- Provide support as needed in maintaining database work order request.
- Assist with issuance and routine audits of keys, badges, & pagers.
- Assist in compiling reports.
- Process Project Transmittals for payment, Purchase Orders, Project Invoicing and Filing.
- Manage interior way finding and signage program for the hospital.
- Insure signage appearance and functionality is maintained.
- Coordinate signage needs of construction projects.
- Ensure signage is produced and installed in a cost effective manner.
- Insure quotes are received before work proceeds.
- any other duties and needed.
Receptionist
The Orthopedic Center
Huntsville, AL
01.1999 - 09.2003
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled multi-line phone system and directed calls and messages for staff.
- Maintained professional tone at all times, including during peak rush hours.
Education
GED -
Buckhorn High School
New Market, AL06.1995
Skills
- Document Library Maintenance
- Work Crew Dispatch
- Stakeholder Communication
- Customer Request Management
- Personnel Monitoring
- Verbal and Written Communication
- Service Requests
- Team Work Scheduling
- Financial and Economic Data
- Spreadsheet Development
- Dispatch Recordkeeping
- Decision Making
- Effective Communications
- Problem Assessment
- Forecasting and Planning
- Work Order Preparations
- Service Coordination
- Schedule Management
- Customer Communication
- Call Center Software
- Project coordination
- Communication skills
- Attention to detail
- Closing sales
- Cold calling
- Work order management
- Signage coordination
- Project management
- Cost estimation
Timeline
Sales Representative
Trav-Ad Signs
07.2022 - Current
Bossiness Coordinator, Dispatch & Signage Coordina
Huntsville Hospital Main
09.2003 - 07.2022
Receptionist
The Orthopedic Center
01.1999 - 09.2003
GED -
Buckhorn High School
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