Summary
Overview
Work History
Education
Skills
Timeline
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Charlene Gabbidon

Brooklyn,N.Y

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

18
18
years of professional experience

Work History

Assistant Manager

AHRC
12.2018 - 01.2024
  • Complete monthly audits and reports
  • Ensure staff training is completed in compliance with agency policy
  • Assist management in creating a positive and productive team dynamic
  • Complete Timesheet using Ultipro program, Familiar with CX360 & Outlook program
  • Assist with planning and scheduling community inclusion activities
  • Complete all required trainings, and participate in Peer Mentoring Program, in-service workshops, and recertification trainings as required
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Data collection - goals, protocols, outings, SUB's, progress notes, recreation/fitness log
  • Participate in semi-annual IDT, quarterly, staff meetings, and staffings as required
  • Fulfill responsibilities of primary advocate (paperwork, advocacy, programming)
  • Assures that goals/medical orders/care plans and other services are implemented as required and monitors progress
  • Participate in the development of the Individual Service Plan (ISP) and attend other treatment meetings, including Individualized Action Plans (IAPs and weekly staff meetings.

Direct Support Professional

AHRC
04.2015 - 12.2018
  • Accompany individuals on medical appointments, jobs, and community activities
  • Teach and assist individuals in all activities of daily living such as cooking
  • To truly help integrate individuals with developmental disabilities into society
  • Advocate for the rights of the individual(s) we serve
  • Knowledge and accurate implementation of Emergency Procedures
  • Perform interventions with adults/ children that address their identified goals and result in skill development
  • Excellent interpersonal, judgment and coaching skills
  • AMAP Certified /Monitored and document medication administration
  • Support individuals daily according to their services, goals, and outcomes
  • Received promotion to Assistant Manager within the company.

Sales Representative

Loft
01.2014 - 04.2015
  • Build a relationship with customer from greeting through post- sale contact
  • Participate in setting and monitoring my personal sales and maintaining store goals
  • Organized racks and shelves to maintain the visual appeal of the store
  • Project a positive attitude and friendly demeanor
  • Assist in processing and replenishing merchandise and monitoring floor stock.

Customer Service Representative

Goldman Sachs
07.2006 - 01.2014
  • Assigned duties by the management team related to job functions (sort mail, incoming faxes, correspondence, fax transportation forms, etc.)
  • Handled customer inquiries and suggestions courteously and professionally.
  • Handle daily paperwork and cooperate with the accounting department on invoicing and shipping problems
  • Ensuring all delivery to assign brokers with confirmation/ notification of trade
  • Document case files and electronic records, file preparation
  • Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly
  • Strong organizational and administrative skills.
  • Updated account information to maintain customer records.

Education

Psychology

Hunter College
New York, N.Y
01.2024

Liberal Arts Associate Degree -

Borough Of Manhattan Community College
New York, N.Y

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Employee Scheduling
  • Staff Development
  • Employee Performance Evaluations
  • Employee performance evaluation
  • Performance reviewing

Timeline

Assistant Manager

AHRC
12.2018 - 01.2024

Direct Support Professional

AHRC
04.2015 - 12.2018

Sales Representative

Loft
01.2014 - 04.2015

Customer Service Representative

Goldman Sachs
07.2006 - 01.2014

Psychology

Hunter College

Liberal Arts Associate Degree -

Borough Of Manhattan Community College

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Charlene Gabbidon