Charlene A. Reininger
Albuquerque,New Mexico
Summary
Highly skilled Sterile Processing Service (SPS) supervisor with 34 years of experience supervising, scheduling and directing employees. A self-motivated quick learner who enjoys working for and with people as a team. Able to deal with a multitude of priorities and a heavy workload. Responsible, ethical, loyal employee. Organized and dedicated supervisor with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Supervisor GS 8
Raymond G. Murphy VA Medical Center
09.2019 - Current
- Full-time 40 hours per week supervisor with thirty years of experience in all of Sterile Processing functions to include technician, lead, supervisor, Censitrac (Instrument tracking program.), and administrative duties, providing guidance and leadership to over thirty medical supply technicians.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Issued, adapted, implemented, and maintained local SPS policies and procedures as applicable to specific facility/system programs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Prepared and recommended long-range plans for development of department personnel.
- Applied customer feedback to develop process improvements and support long-term VA needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Approved regular payroll submissions for employees.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees as PIV sponsor, training, and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Adjusted job assignments and schedules to keep pace with dynamic of OR and clinic needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and updated employee database and managed scheduling for team via Excel.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Coached employees through day-to-day work and complex problems.
- Drove workflow improvements by streamlining processes.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Processed purchase orders, service contracts and financial reports.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Aided colleagues, managers and customers through regular communication and assistance.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Standardized department structures and processes to promote collaboration and increased performance.
- Produced highly accurate internal and external letters, memoranda, and fact finding, and discipline documents.
- Drafted agendas, recorded minutes, attended and created documents for meetings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Consulted with manager on departmental policies and projects.
- Offered software support and training, troubleshooting issues and optimizing usage for fellow supervisors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Prepared weekly employee work schedules for team members.
- Worked with supervisors and management to maintain status reports and update information for department projects.
- Arranged rapid department equipment repair and maintenance with vendors.
- Performed research to collect and record data needed for hospital functional needs.
- Executed record filing system to improve document organization and management.
- Maintained and updated staff directory.
- Generated reports and typed letters in Excel and Word to assist Chief and Assistant Chief of SPS .
- Scheduled office meetings and client appointments for staff via teams.
- Organized weekly staff meetings and logged minutes.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified individual employee's unique work styles and adapted management methods.
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives and communication goals.
- Interviewed, hired and trained new employees for all department positions.
- Successfully managed high volumes of client-facing interactions and established strong rapport with OR staff.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in master agreement.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Performed annual evaluations and reviews for large staff of employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assists Chief, SPS, in managing the SPS Equipment Inventory Listing for equipment assigned to SPS such as sterilizers, washer/disinfector, ultrasonic, sealers through the nonexpendable property program for the assigned facility/system and requests replacement of all equipment under their purview as needed.
- Served in a advisory capacity on committees such as Commodity Standardization, Infection Control, Environment of Care, and Reusable Medical Equipment.
- Assisted Chief, SPS, in managing the SPS Equipment Inventory Listing for equipment assigned to SPS such as sterilizers, washer/disinfector, ultrasonic, sealers through the nonexpendable property program for the assigned facility/system and requested replacement of all equipment under their purview as needed.
- Knowledgeable and prepared to function as Acting Chief of the service when needed.
- Knowledgeable and prepared to function as Censitrac Pro when needed.
- Knowledgeable in Reusable Medical Equipment (RME) IFU's (Instructions For Use) and SOP's (Standard Operating Procedures) per VA directive and AAMI standards.
Certified Sterile Processing Lead Technician GS 7
Raymond G. Murphy VA Medical Center
08.2019 - 09.2019
- Full time 40 hours per week lead technician directing work flow to ensure priority sets needed are assembled and sterilized for next day OR procedures for over thirty employees.
- Extensive knowledge with all levels of disinfection, cold sterilization, autoclave and immediate need sterilization, instrument tray assembly, instrument and sterilizer maintenance, training/managing and scheduling per diem employees
- Knowledgeable in sterilization with ETO, Sterrad, and Sterris equipment.
- Ordered and restocked supplies for decontamination and surgical areas.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized..Recorded biologicals and test results.
- Wrapped trays, instrument packs and sets.
- Inspected sterile package integrity prior to distribution.
- Picked instruments and supplies for surgeries.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Documented patient charges for use of supplies and procedure trays.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Created safe operating environments for invasive and non-invasive procedures.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Participated in cross-functional team-building activities.
- Audited team performance and compliance with IFU'S and SOP standards.
- Assisted Supervisors and Management with time keeping and administrative duties.
Certified Sterile Processing /GI Technician
Presbyterian Hospital / Rust Presbyterian Hospital
08.2013 - 08.2019
- Full time 40 hours per week technician who maintained department equipment inventory and coordinated with needed services to maintain equipment inventory and replacement.
- Assembly of surgical instruments, receiving and maintaining surgical supplies, sterilization of surgical instruments, ordering of supplies, helping surgery staff as needed, and cleaning and processing of GI scopes in outpatient/ inpatient/ Rio Rancho GI facilities.
- Ordered and restocked supplies for decontamination and surgical areas.
- Recorded biologicals and test results.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Identified parameters and sterilization method required for each item to be sterilized.
- Documented patient charges for use of supplies and procedure trays.
- Verified and maintained proper documents and records for sterilization.
- Picked instruments and supplies for surgeries.
- Inspected sterile package integrity prior to distribution.
- Wrapped trays, instrument packs and sets.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
- Assisted doctors, nurses and support staff by preparing for patient procedures.
- Checked inventory levels and placed supply orders.
- Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients
- Set up endoscopy suites with equipment and supplies needed for procedures
- Assisted doctors, nurses and support staff by preparing for patient procedures
Sterile Processing Technician
Brooke Army Medical Center
03.2013 - 06.2013
- Full time 40 hours per week, contract employee.
- Assembly of surgical instruments, receiving and maintaining surgical supplies, Sterrad , pulling OR cases, and sterilization of surgical instruments.
- Ordered and restocked supplies for decontamination and surgical areas.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Assisted lead technician and management with administrative duties.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Picked instruments and supplies for surgeries.
Sterile Processing Technician
Foundation Surgical Hospital
11.2011 - 03.2013
- Full time 40 hours per week technician who assembled surgical instruments who's duties included receiving and maintaining surgical supplies, sterilization of surgical instruments, ordering of supplies, and helping surgery staff as needed.
- Ordered and restocked supplies for decontamination and surgical areas.
- Picked instruments and supplies for surgeries.
- Recorded biologicals and test results.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Wrapped trays, instrument packs and sets.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Verified and maintained proper documents and records for sterilization.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Assisted management with administrative duties.
Sterile Processing Technician
CHRISTUS Santa Rosa Physicians Surgery Center
08.2006 - 11.2011
- Full time 40 hours per week technician who assembled surgical instruments to include receiving and maintaining surgical supplies, sterilization of surgical instruments, ordering of supplies, helping surgery staff as needed, scrubbing minor cases, and assisting scrub techs.
- Ordered and restocked supplies for decontamination and surgical areas.
- Picked instruments and supplies for surgeries.
- Documented patient charges for use of supplies and procedure trays.
- Identified parameters and sterilization method required for each item to be sterilized.
- Wrapped trays, instrument packs and sets.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Verified and maintained proper documents and records for sterilization.
- Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Created safe operating environments for invasive and non-invasive procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Assisted Management with administrative duties.
Sterile Processing Technician
Northeast Methodist Hospital
04.2002 - 08.2006
- Full time 40 hours per week technician who assembled surgical instruments to include receiving and maintaining surgical supplies, sterilization of surgical instruments, ordering of supplies, and helping surgery staff as needed.
- Ordered and restocked supplies for decontamination and surgical areas.
- Picked instruments and supplies for surgeries.
- Recorded biologicals and test results.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Wrapped trays, instrument packs and sets.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Verified and maintained proper documents and records for sterilization.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Assisted supervisor with administrative duties.
Certified Sterile Processing Technician
Pomona Valley Hospital
11.2000 - 02.2001
- Full time 40 hours per week technician who assembled surgical instruments to include receiving and maintaining surgical supplies, sterilization of surgical instruments, ordering of supplies, and helping surgery staff as needed.
- Ordered and restocked supplies for decontamination and surgical areas.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Assisted management with administrative duties.
Certified Sterile Processing Supervisor
San Antonio Community Hospital
12.1989 - 05.2000
- Fill time 40 hours per week supervisor of evening shift, scheduling of staff, overseeing department as needed
- Assembly of surgical instruments and equipment, and vast knowledge of surgical supplies
- Supply Processing Distribution Clerk (Logistics), answering phones, filling various orders, knowledge of warehouse supplies, tracking and ordering hospital equipment, and assembly of medical emergency specialty trays and carts.
- Collaborated with manager to maintain daily operations.
- Direct day-to-day administrative and operational functions for small hospital facility, providing guidance and leadership to over twenty employees across several departments.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Managed team of twenty employees, overseeing hiring, training, and professional growth of employees.
Education
High School Diploma -
Chaffey High School
Ontario, CA06.1989
Skills
- VATAS (Time Management System) Timekeeper Certified, Acustaf (Scheduling Program), Censitrac (Instrument Tracking System), and TMS (Training Management System)
- Core (Contracting Officer Representative) Certified
- Scheduling, ordering office supplies, and PIV sponsor to facilitate employee new hire processing
- Presentation, documentation, and drafting
- Microsoft Word, Excel, and PowerPoint
- Customer Service and key coordinator
- Computer literate, excellent typist, excellent written, and verbal skills
- Certified Sterile Processor for over thirty years to include logistics experience managing materials and staff
- Excellent interpersonal skills, problem solver, ethical, motivated team player
- Knowledgeable in Censitrac and Censitrac Pro duties
Certification
- CBSPD Sterile Processing Certification
- VA Level II Sterile Processing Certification
- CORE Certification (Contracting Officer Representative)
- VATAS Timekeeping Certification
Timeline
Certified Sterile Processing Supervisor GS 8
Raymond G. Murphy VA Medical Center
09.2019 - Current
Certified Sterile Processing Lead Technician GS 7
Raymond G. Murphy VA Medical Center
08.2019 - 09.2019
Certified Sterile Processing /GI Technician
Presbyterian Hospital / Rust Presbyterian Hospital
08.2013 - 08.2019
Sterile Processing Technician
Brooke Army Medical Center
03.2013 - 06.2013
Sterile Processing Technician
Foundation Surgical Hospital
11.2011 - 03.2013
Sterile Processing Technician
CHRISTUS Santa Rosa Physicians Surgery Center
08.2006 - 11.2011
Sterile Processing Technician
Northeast Methodist Hospital
04.2002 - 08.2006
Certified Sterile Processing Technician
Pomona Valley Hospital
11.2000 - 02.2001
Certified Sterile Processing Supervisor
San Antonio Community Hospital
12.1989 - 05.2000
High School Diploma -
Chaffey High School
- CBSPD Sterile Processing Certification
- VA Level II Sterile Processing Certification
- CORE Certification (Contracting Officer Representative)
- VATAS Timekeeping Certification
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