Hi, I’m
Charlene Baluyot
Houston,TX
Summary
With 11+ years of customer care experience, I possess valuable insights into business operations and administration. My career spans across wellness and medical start-ups and offices in Los Angeles, CA, Brooklyn, NY, and Houston, TX. Skilled in delivering exceptional customer support, improving standards and procedures and overseeing daily business operations.
Overview
7
years of professional experience
1
Certification
Work History
Pure Health Clinics
Office Manager
07.2024 - Current
Job overview
- Company Overview: Start-Up Medical Clinic
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional service when addressing patient inquiries or concerns via phone calls, live chat and email correspondence.
- Organized patient charts and company documents while maintaining confidentiality and HIPAA compliance
- Managed Houston and Idaho locations' CRM
- Provided patient/provider outreach calls for issue resolution, follow ups and scheduling
- Updated patient database (ERM) information on a daily basis with accuracy
- Documented patient and provider complaints and assisted in resolving them
Cyversity Governance Risk & Compliance Practicum Course
Apprentice
04.2024 - 07.2024
Job overview
- Company Overview: Internship
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Gained hands-on experience creating policies, learning about controls, etc... and the following GRC fundamentals:
- Policies
- Categorization
- COMPYL GRC Software
- Risk Assessment and Documentation
- NIST 800-53 Rev 5 Controls
- System Security Plans
- Risk Quantification, Privacy, AI
Boeing
Cybersecurity Apprentice Candidate
01.2023 - 04.2023
Job overview
- Company Overview: Aerospace
- Developing standards and procedures for front office, operations and scheduling
- Troubleshooting technical issues and reporting system issues to IT and AI teams
- Managing Houston and Idaho locations' CRM
- Providing timely and quality assistance and guidance to patients during their visits
- Utilizing Microsoft Suite for daily workplace productivity
- Responding promptly to patient text messages, live chat and email
- Ensuring filing of patient information is HIPAA compliant and up-to-date
- Learned hands-on experience writing policies such as; Business Continuity, Information Security, Awareness and Training Policies
- Identified a company for general categorization using NIST 800-60
- Used the FIPS 199 for writing a categorization justification and using the Confidentiality, Integrity and Availability (CIA) chart and descriptions
- Utilized COMPYL software to conduct assessment using NIST 800-53 Rev 5 20 Control Families
- System Security Plans, Risk Quantification, Privacy, AI
- Competed amongst thousands of candidates for Boeing's 2023 BTAP with RapidAscent
- Attained basic computer systems and architecture such as functions of each part and Input/Output devices, system software, application software, utility software to name a few
- Learned differences between Graphic User Interfaces and Command Lines Interfaces, plus their own advantages
- Studied Windows and Linux File System
- Became familiar about Computer Networks, Network Ports, and Protocols (DNS, RDP, HTTP, HTTPS, etc)
- Aerospace
The Salt Lounge, LLC
Team Lead / Supervisor
02.2020 - 12.2021
Job overview
- Company Overview: Wellness Start-up that offered holistic healing services, community events and retail
- Assisted clients upon signing waivers and explaining service procedures
- Provided holistic healing services, guided meditations and counseling to clients
- Created Excel spreadsheets reports for occasional and business supply expenses and documented sales for weekly reports with owners + monitored fraudulent charges and attempts within e-commerce and in-store retail
- Led on-boarding and training new team members for a wellness start-up company
- Managed administration, client - practitioner scheduling, inventory & e-commerce (Shopify)
- Analyzed marketing data, designed sales and marketing plans by writing + publishing newsletters, promotions & social media engagement
- Increased sales of e-commerce products and foot traffic between 25-30% after creating daily operations' standards and procedures within a team of 5
Cornerstone Healing
Medical Biller
03.2018 - 12.2018
Job overview
- Company Overview: Acupuncture and Chiropractic Practice
- Submitted claims to insurance companies electronically through coding and via mail
- Properly explained EOB's, denied claims to patients and delegated for solutions
- Filed and organized patient records, plus maintained up-to-date patient information
- Maintained confidentiality and integrity regarding patient information
- Made outbound calls to insurance carriers to verify patient PPO coverage
Education
Metropolitan College of New YorkNew York, NY
Some College from Business Administration
Narbonne HighschoolHarbor City, CA
High School Diploma
Skills
- Interpersonal skills
- Excellent Verbal and Written Communication
- Effective Problem Resolution
- Active Listening
- Prioritization and Scheduling
- Skilled in Google Suite Tools
- Microsoft Office Proficiency
- Slack
- Workplace Organization
- Adaptability
- Organizational skills
- Collaborative Team Member
- Billing
- Flexibility
- Administrative support
- Cybersecurity Fundamental Skills
- Scheduling and calendar management
- Customer Support & Engagement
- Relationship building
- Documentation
- Conflict management
- Empathy
- Community Management
- Safety Awareness
- Data Entry
- Invoicing
Certification
- Google Cybersecurity Certificate
- Google Project Management
- Boeing Cybersecurity Apprenticeship
- IBM Cybersecurity
Languages
Spanish
Limited Working
Tagalog
Professional Working
Timeline
Office Manager
Pure Health Clinics
07.2024 - Current
Apprentice
Cyversity Governance Risk & Compliance Practicum Course
04.2024 - 07.2024
Cybersecurity Apprentice Candidate
Boeing
01.2023 - 04.2023
Team Lead / Supervisor
The Salt Lounge, LLC
02.2020 - 12.2021
Medical Biller
Cornerstone Healing
03.2018 - 12.2018
Narbonne Highschool
High School Diploma
Metropolitan College of New York
Some College from Business Administration
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