Summary
Overview
Work History
Education
Skills
Certification
Other
Timeline
Generic

Charlene N. DELANEY

Palm Bay,FL

Summary

Skilled business professional with expertise in cross-functional communication and coordination. Proven ability to collaborate with management, vendors, and internal teams to achieve organizational goals. Strong technical skills enhance operational efficiency and project execution.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Registered Financial Administrator

Miller & Hurt Financial Group, LLC
09.2009 - Current
  • Company Overview: Managed office for two producers grossing over $1.5 million dollars in production.
  • Created new client follow up and contact system that contributes to our clients' satisfaction. System has proven effective in gaining 3-4 referrals per week from satisfied clients.
  • Facilitate 2-5 rollover conference calls between client and 401k/Pension plan per week. Funds go directly to clients IRA.
  • Responsible for all life insurance business in the office from initial quotes to taking the application and ordering para-medical exams to delivering the contracts.
  • Manage all phases of client care including leveraging reps time by taking orders, meeting directly with clients, confirming appointments, additional administrative duties and sales activities as needed.
  • Especially valuable to the team to manage emergencies and handle sensitive issues that come up. Participate in weekly Friday morning meetings with the producers to catch up and address issues if needed.
  • Training and Coaching of associates - including everything from how to write a business letter to how mutual funds work, and all of the things in between.
  • Create, update and maintain client Database and all of their pertinent information including scanned images of documents.
  • Handle all aspects of tax season for clients, including running reports, answering questions and adjusting cost basis.
  • Scheduling A,B,C Clients for their annual reviews on a rolling basis.
  • Coordinate and hold 4-5 large client events per year including Golf Tournament, Casino Night and Family BBQ. Attendance ranges from 75-over 200 people per event. Order promotional items as needed.
  • Arrange for reimbursement dollars from wholesalers for events held, including requesting for the funds and getting approved through our broker/dealer.
  • Managed office for two producers grossing over $1.5 million dollars in production.

Senior Registered Client Associate

Wells Fargo Advisors (Formerly Wachovia Securities, Formerly A.G. Edwards & Sons, Inc.)
12.2006 - 07.2009
  • Assess client needs and help them determine if and where to liquidate assets if they request funds.
  • Purchase securities and insurance for clients including CD's, Stocks, Mutual Funds, Life/Long Term Care Ins. and Annuities.
  • Contact clients if they have in house money market or securities coming due or any additional funds available for investment. I also called clients to remind them to make IRA contributions.
  • Prepare client account information into reports for meetings and reviews, including proposals, dollar weighted returns etc..
  • Respond to customer inquiries including: questions on executed orders, statement interpretation, dividend payments, transfer instructions, checking accounts and special requests such as accounting of credit/debit balances, closing prices on certain securities, specific data requests, etc. Work with Home Office departments as needed.
  • Research and resolve account problems, missing documents, etc. Identify errors and initiate corrective measures. Follow up and relay correct information to customers.
  • Handle transfer paperwork and verify if client has or has not previously decided on where money will be invested. Follow up and invest money when it comes in.
  • Attend wholesaler luncheons to expand knowledge of products and how they can fit into our clients needs.
  • Participate in all phases of client care including order taking, meeting directly with clients, making 90 day contact calls, additional administrative duties and sales activities as needed.
  • Leveraging the Financial Advisor's time is the most important part of this job.

Senior Financial Associate

Wells Fargo Advisors (Formerly Wachovia Securities, Formerly A.G. Edwards & Sons, Inc.)
12.2005 - 12.2006
  • Assist in training of associates to new computer systems on multiple occasions. (Client One and Smart Station including BETA)
  • Responsible for organization and flow of client appointments.
  • Keep up production, trails, annuity and managed money log.
  • Organization of documents in preparation for seminars and presentation to clients.
  • Initiate and follow up on rollovers and transfer into the firm.
  • Secure life insurance and long term care quotes as requested.
  • Complete and process annuity paperwork.
  • Ensure that computer system database is correct and up to date.

Financial Associate (also known as Sales/Service Assistant)

Wells Fargo Advisors (Formerly Wachovia Securities, Formerly A.G. Edwards & Sons, Inc.)
12.1996 - 12.2005
  • Responsible for answering phones and directing customers to proper personnel.
  • Direct, process and delegate incoming mail and dictation.
  • Process monthly credit card statements.
  • Maintain a list of clients who require manual checks and reports on a regular basis, and manually process those requests.
  • Create and maintain library of procedures.
  • Prepare and coordinate monthly advertisements.
  • Mail and type letters to clients: information, Thank you notes, advice, mail out any necessary forms.
  • Monthly mailings to clients, including newsletters, holiday and birthday cards.
  • Coordinate Seminars: Set up; Select menu; Contact wholesaler to speak and help with cost; Prepare attendee list; Choose invitations; Follow up with clients who attended.

Education

LUTCF, Life Underwriter Training Counsel Fellow Designation -

The American College
Bryn Mawr, PA
01.2015

Business Management -

Barry University
Miami Shores, FL
08.1992

Diploma -

North Miami Senior High School
North Miami, FL
01.1990

Skills

  • Client account oversight
  • Relationship building
  • Event coordination
  • Interpersonal communication
  • Process improvement and attention to detail
  • Leadership mentoring

Certification

  • Series 7, 2006-12-18
  • Series 66, 2007-04-24
  • Florida Insurance License including Life, Health and Variable annuity, 2008-04-08
  • Notary Public - State of Florida, 1994-01-01

Other

  • Guardian ad Litem Volunteer, 2021-01-01, Present
  • ZONTA Club member volunteer, 2017-01-01, 2019-12-31

Timeline

Registered Financial Administrator

Miller & Hurt Financial Group, LLC
09.2009 - Current

Senior Registered Client Associate

Wells Fargo Advisors (Formerly Wachovia Securities, Formerly A.G. Edwards & Sons, Inc.)
12.2006 - 07.2009

Senior Financial Associate

Wells Fargo Advisors (Formerly Wachovia Securities, Formerly A.G. Edwards & Sons, Inc.)
12.2005 - 12.2006

Financial Associate (also known as Sales/Service Assistant)

Wells Fargo Advisors (Formerly Wachovia Securities, Formerly A.G. Edwards & Sons, Inc.)
12.1996 - 12.2005

LUTCF, Life Underwriter Training Counsel Fellow Designation -

The American College

Business Management -

Barry University

Diploma -

North Miami Senior High School

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