Summary
Overview
Work History
Education
Additional Information
Core Qualities And Strengths
Timeline
Generic

Charlene Rose Bislig

Oxnard,CA

Summary

Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

Overview

9
9
years of professional experience

Work History

Quality Systems Administrator

Golden State Medical Supply
Camarillo, CA
04.2021 - Current
  • Acknowledge customer inquiries (i.e., customer service and product complaints, and recalls)
  • Processing opened and future recalls (i.e., creating the Return Authorization Form, call tags, data entry, etc.)
  • Initiating and investigating customer complaints related to shortages, overages, and shipping discrepancies
  • Inspecting product returns related to shipping discrepancies (damages) and recalled product
  • Assist with investigations relating to deviations and product complaints
  • Ensures Good Document Practice (GDP) is implemented for batch records
  • Assist with Document Control (i.e., organizing and filing documents associated with Document Change Control (DCR), Engineering Change Control (ECR), production clean logs, procedures, etc.).
  • Resolved complex technical issues concerning product quality within a timely manner.
  • Maintained quality system documentation, including procedures, work instructions, and records.
  • Spearheaded creation and implementation of work instructions and procedures, which led to [Result].
  • Analyzed process results data for trends and anomalies that could indicate potential problems with the manufacturing process or product design.
  • Collected and analyzed production samples to evaluate quality.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Documented all findings from investigations into customer complaints or non-conformances in an accurate manner.
  • Performed root cause analysis on non-conforming products and identified corrective action plans.
  • Assisted in the development of new processes and procedures for continuous improvement initiatives.
  • Investigated customer complaints related to product or service quality.
  • Established product specifications and quality assurance practices.
  • Evaluated incoming materials for conformance to established specifications.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Understood and followed oral and written directions.

Quality Inspector

Golden State Medical Supply
Camarillo, CA
09.2019 - 04.2021
  • Ensures products, components, and job orders meet quality standards
  • Verifies accuracy of WIP, bill of materials (BOM), and batch records
  • Confirms count and quality of products meet specifications
  • Validate other individuals’ work to confirm completeness
  • Surpass expectations
  • Takes initiative to start and complete tasks
  • Assures the correct quantity of components and product is issued systematically.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Assessed finished items for defects and ordered reworks to eliminate irregularities.

Packaging Associate

Golden State Medical Supply
Camarillo, CA
07.2018 - 08.2019
  • Ensures job information matches batch records
  • General knowledge of production process in rooms
  • Proper knowledge of serialization production process
  • Staying proactive in different work areas
  • Executes all topics of trainings in a safely manner
  • Assist other production areas when needed.

Staff Member

Regency Buenaventura 6
Ventura, CA
07.2016 - 04.2017
  • Ensured smooth store operations
  • Performed cashier duties during busy periods
  • Monitor and track inventory
  • Assist staff with restocking merchandise when necessary
  • Resolve personnel conflicts and address customer issues
  • Answered customer inquiries in person and over the phone
  • Monitor store cleanliness and safety
  • Collaborate with managers on various projects.

Dietary Aid

Ventura Post Acute, LLC
Ventura, CA
06.2015 - 09.2016
  • Assisted cook in preparation and serving tasks
  • Follow diagrams and lists to prepare patient trays to specifications
  • Serve meals as per given chart menu catering for the special needs of patients
  • Performed cleanliness responsibilities in kitchen and pantries.

Education

Associate of Science - Business Administration

Ventura Community College
Ventura County
02.2024

Additional Information

Thank you for your time and consideration

Core Qualities And Strengths

  • Highly reliable, dependable, and proactive.
  • Takes initiative to complete assignments quickly and efficiently.
  • Works skillfully and professionally.
  • High degree of service orientation
  • Positive attitude and ability to multi-task.
  • Both team-oriented and autonomous.
  • Loyal, courteous, and dedicated individual.
  • Ability to resolve personnel conflicts and address customer issues.
  • Ability to monitor and track inventory.
  • Committed to continuous learning & skill development.
  • Skilled with Microsoft Office Applications such as Word, Excel, Outlook, Powerpoint, etc.
  • Skilled with Google Docs and Google Slides.

Timeline

Quality Systems Administrator

Golden State Medical Supply
04.2021 - Current

Quality Inspector

Golden State Medical Supply
09.2019 - 04.2021

Packaging Associate

Golden State Medical Supply
07.2018 - 08.2019

Staff Member

Regency Buenaventura 6
07.2016 - 04.2017

Dietary Aid

Ventura Post Acute, LLC
06.2015 - 09.2016

Associate of Science - Business Administration

Ventura Community College

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Charlene Rose Bislig