Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Charlene Tennin

Bloomington,MN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Proactive and caring worker with 25 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cashier

Jerry's Supermarket/ Cub
Edina, MN
03.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained cash drawer of $300 or more per shift.
  • Greeted over 100 customers per day.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Assistant Teacher

PICA Head Start
Golden Valley, MN
12.2007 - 08.2021
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Administered quizzes and tests and documented grades.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Optimized learning plans and quantified student progress through test administration.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Used a variety software and systems to document behavioral, emotional, academic and social growth of over 300 students.

Cashier

Cub Foods
Bloomington, MN
11.2017 - 02.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used POS system to enter orders, process payments and issue receipts.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

No Degree - Early Childhood Education

Rasmussen College
Bloomington, MN

Skills

  • Customer Relations
  • Cooperative Attitude
  • Customer Transactions
  • Customer Assistance
  • Resolving Discrepancies
  • PCI (Payment Card Industry
  • Positive Interactions
  • Identification Checks
  • Answering Customer Questions
  • Guest Satisfaction
  • POS Systems/ Catalog Systems
  • Speaking Clearly
  • Reading Comprehension
  • Apply Data Privacy
  • Professional Telephone Etiquette
  • Retrieving Customer Data

Certification

  • CDA Accredited Training - 10 + years

Timeline

Cashier

Jerry's Supermarket/ Cub
03.2022 - Current

Cashier

Cub Foods
11.2017 - 02.2019

Assistant Teacher

PICA Head Start
12.2007 - 08.2021

No Degree - Early Childhood Education

Rasmussen College

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Charlene Tennin