Charlery Clark
Mobile,AL
Overview
9
9
years of professional experience
Work History
Hazmat Technician
Lgsstaffing
Mobile, AL
08.2021 - Current
- Performed emergency response duties in the event of a hazardous material incident.
- Developed procedures for safely handling, storing, disposing, and transporting hazardous materials.
- Identified areas where improvements can be made in the management of hazardous waste streams.
- Coordinated with other personnel to develop and implement effective plans for safe handling, storage, and disposal of hazardous materials.
Technical Support Representative
Alorica
Mobile, Alabama
07.2019 - 03.2020
- Provided training and guidance to junior staff members as needed.
- Identified potential areas for improvement in existing products or services.
- Assisted customers with installation of new hardware and software applications.
- Recommended upgrades or additional features that could enhance user experience.
- Troubleshot customer inquiries related to software and hardware issues.
- Monitored customer feedback to ensure high levels of satisfaction.
- Documented all activities related to technical support including processes, updates, changes made.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Created reports on customer complaints and feedback for management review.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Provided technical assistance to customers through phone, email and chat support.
- Diagnosed system errors and implemented solutions to resolve them.
- Resolved escalated customer service issues in a timely manner.
- Demonstrated advanced product knowledge to solve customer issues.
Customer Service Representative
Alorica
Mobile, Alabama
03.2018 - 03.2020
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
Stock Room Associate
Walmart
Navarre, Florida
04.2016 - 05.2018
- Identified areas where improvements could be made in order to increase efficiency during stocking processes.
- Adhered to all company policies related to health and safety regulations when working in the stockroom area.
- Processed returns, exchanges, and transfers in accordance with company policy.
- Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Provided assistance in loading customer purchases into their vehicles when requested.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Assisted customers with locating requested items within the store or stockroom area.
- Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
- Implemented strategies for efficient storage solutions based on space availability within the warehouse and stockroom environment.
- Received purchase orders from vendors and prepared packing slips for outgoing shipments accordingly.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
Education
High School Diploma -
John L Leflore Preparatory Acad
Mobile, AL05-2006
Skills
- Facility Inspection
- Emergency Response
- Fire Suppression Techniques
- Hazardous Materials
- Hazardous Materials Handling
- Shipment Processing
- Freight Handling
- Maintaining records
- Sorting and Labeling
- Team training and development
- Material Handling Equipment
- Load Planning
- Storage Area Management
- Package inspection
- Warehouse Safety
- Shipping and receiving
- Inventory accuracy
- Pallet Jack Operation
- Inventory Tracking
- Truck Driving
- Storage Area Maintenance
- Invoice Verification
- Logistics Management
Timeline
Hazmat Technician
Lgsstaffing
08.2021 - Current
Technical Support Representative
Alorica
07.2019 - 03.2020
Customer Service Representative
Alorica
03.2018 - 03.2020
Stock Room Associate
Walmart
04.2016 - 05.2018
High School Diploma -
John L Leflore Preparatory Acad