Charles A Bender
Georgetown,USA
Summary
- To obtain a challenging and meaningful position that enables me to continue with my success in the Gas/Pipeline Industry.
- I believe my experience, upbeat attitude, and eagerness to learn new and different techniques and procedures would make me a great asset to any operations team.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful Survey Supervisor known for high productivity and efficient task completion. Skilled in team leadership, and project management. Excel in communication, problem-solving, and adaptability to ensure tasks meet compliance deadlines and adhere to standards. Highly skilled Supervisor with relevant experience in leading and managing field surveys, patrols, and Leak monitoring. Skilled in utilizing various survey methodologies, ensuring data integrity, and coordinating team members for efficient operations. Previous work resulted in compliance, efficiency and accuracy. Strengths include leadership skills, project management, and strong communication abilities. Hardworking leader with customer service, multitasking, and time management abilities. Committed leader with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Leak Survey Supervisor
Texas Gas Service
Austin, Texas
06.2013 - 03.2017
- Supervise the Leak Survey Departments in Austin and South Texas.
- Manage compliance survey frequencies.
- Manage the Austin and South Texas Leak Survey budgets.
- Issue and track work and production for Leak Survey contract surveyors.
- Train, coach and manage all Drive Cam incidents in a timely manner.
- Track, Log in Sharesite, and confirm compliance of all Leak Survey documentation for Austin and South Texas.
- Track and maintain the approvals of any Leak Survey related orders in Maximo in a timely manner.
- Conduct Safety meetings and training sessions on company policies and company standards.
- Conduct investigations and gather data for any accident or injury reports.
- Handle all employee related issues in a timely manner with supporting documentation for HR.
- Supervise technicians to leak survey all of the buried gas pipelines and exposed gas pipelines to find, grade, determine hazards, and document and report any leaks on the gas system facilities.
- Patrol exposures, easements, and Right of Ways of the gas systems and report all findings.
- Train, schedule, discipline, and manage all Leak Survey employees.
- Maintain survey schedules so that we do not get out of compliance.
- Maintain and route daily work schedules.
- Provide customer service to customers, corporate office, and internal customers within the company.
- Perform maintenance and calibration records on all Leak Survey instruments for all departments at the Austin Service Center.
- Maintain all cycles of the Leak Survey compliance schedules.
- Conduct weekly tailgate meetings with Leak Survey techs to discuss safety topics and work production and survey compliance progression.
- Resolve any issues with employees, customers, and internal customers.
- Manage overtime, schedules and approve timecards for all Leak Survey techs.
Leak Survey Team Lead
Texas Gas Service
Austin, Texas
08.2012 - 06.2013
- Lead a team of Leak Survey technicians in Austin to leak survey all of the buried gas pipelines and exposed gas pipelines to find, grade, determine hazards, and document and report any leaks on the gas system facilities.
- Patrol exposures, easements, and Right of Ways of the gas systems and report all findings.
- Train, schedule, discipline, and manage all Leak Survey employees.
- Maintain survey schedules so that we do not get out of compliance.
- Maintain and route daily work schedules.
- Provide customer service to customers, corporate office, and internal customers within the company.
- Perform maintenance and calibration records on all Leak Survey instruments for all departments at the Austin Service Center.
- Maintain all cycles of the Leak Survey compliance schedules.
- Conduct weekly tailgate meetings with Leak Survey techs to discuss safety topics and work production and survey compliance progression.
- Resolve any issues with employees, customers, and internal customers.
- Manage overtime, schedules and approve timecards for all Leak Survey techs.
Service Technician
Texas Gas Service
Austin, Texas
05.2011 - 08.2012
- Turn gas service on and off, install and remove gas meters and regulators, rebuild meter loops for any repairs as needed, and perform safety checks on company facilities.
- Inspect customer’s gas appliances, piping, and safety equipment in attics and crawl spaces for safety issues and make adjustments as needed.
- Perform disconnects of gas service on certain safety issues, shut-off and attach caution tags to gas appliances with safety issues and inform customer of issues.
- Issue customer service forms as needed.
- Able to operate Compressed Natural Gas (CNG) equipment and tools on a regular basis.
- Respond immediately to emergency situations, judge and react to safety hazards to prevent injury to self, customers, and their property.
- Use Combustible Gas Indicators (CGI) to pinpoint and class gas leaks inside and outside of customer’s homes.
- Create and prepare reports, documents, leak cards, and drawings of leaks on customer’s premise’s and forward to proper supervisor or emergency response personnel.
- Investigate customer related orders including high bill investigations, possible leak calls, pressures issues, fumes or carbon monoxide.
Stores/Warehouse
Texas Gas Service
Austin, Texas
02.2010 - 05.2011
- Operate forklift to load and unload poly and steel pipe and pallets of material.
- Inspect materials and supplies received for correct product and quantities.
- Use Oracle based computer software to process and enter Bill of Ladings, Purchase Orders, and Packing Lists into inventory system.
- Communicate with supervisor and buyers via e-mail of any discrepancies of Packing Lists and materials received.
- Maintain and prepare records and reports, receive, scan and file records as received.
- Unload pallets, stock racks and bins.
- Run and print inventory reports and perform cycle counts on a regular basis to maintain stock levels.
- Daily use of Microsoft Word and Microsoft Excel applications.
- Organize and clean pipe yard, backyard, warehouse, and office area.
- Issue material to contractors and company employees and input into computer inventory system.
Service Technician
Texas Gas Service
Austin, Texas
11.2008 - 02.2010
- Turn gas service on and off, install and remove gas meters and regulators, rebuild meter loops for any repairs as needed, and perform safety checks on company facilities.
- Inspect customer’s gas appliances, piping, and safety equipment in attics and crawl spaces for safety issues and make adjustments as needed.
- Perform disconnects of gas service on certain safety issues, shut-off and attach caution tags to gas appliances with safety issues and inform customer of issues.
- Issue customer service forms as needed.
- Able to operate Compressed Natural Gas (CNG) equipment and tools on a regular basis.
- Respond immediately to emergency situations, judge and react to safety hazards to prevent injury to self, customers, and their property.
- Use Combustible Gas Indicators (CGI) to pinpoint and class gas leaks inside and outside of customer’s homes.
- Create and prepare reports, documents, leak cards, and drawings of leaks on customers premise’s and forward to proper supervisor or emergency response personnel.
- Investigate customer related orders including high bill investigations, possible leak calls, pressures issues, fumes or carbon monoxide complaints, and etc.
- Use mobile computer system and paper copies to Maintain records of completed work orders, safety issues observed in customers’ homes, caution tag issues and logs, meter inventories, and miles driven.
- Drive and maintain service truck, load, unload, and operate gas related tools and equipment.
- Use PTT radios, cell phone, to communicate with dispatchers and customers.
- Follow emergency and safety procedures of company and governmental agencies.
Operations Manager
Mattress Firm
Austin, TX
09.1996 - 10.2008
- Recruit, interview, hire, train, schedule, discipline, and manage all operations employees (Assistant managers, dispatchers, receiving supervisors, transfer drivers, warehouse staff, etc...).
- Dispatch, schedule, and route in-home deliveries and inter store transfers for 25 retail stores.
- Provide customer service to corporate office, sales personnel, outside vendors, and customers.
- Order all merchandise, floor models, and supplies for the warehouse and 25 retail stores in the Austin market from 12 different vendors.
- Create and submit Purchase Orders to all vendors using EDI system.
- Receive, scan, label and upload all shipments and Purchase Orders received.
- Process, stage, log, and create Vendor Credit Memos for corporate office of Return-To-Vendor merchandise for 10 different vendors.
- Perform weekly and monthly inventory cycles and report to regional operations manager and loss prevention director.
- Oversee and practice loss prevention procedures on a daily basis.
- Attend weekly meetings with District Sales Manager to cover any operations or sales issues, stock levels, upcoming sales or events, new store set-up or closings, and percent to sales budgets.
- Recruit, interview, hire, and train delivery contractors.
- Route, manifest, issue, and track deliveries and delivery crews, address and resolve any issues with drivers, salespersons, and/or customers, communicate delivery survey scores with contractors and discipline for low scores.
- Manage payroll and compensate contract delivery service for services performed.
- Review and explain quarterly budgets and P&L's to regional manager.
- Research and discover new ways and means of being more efficient and cost effective in all aspects of daily operations.
Education
General Education Diploma -
Austin Community College
09.1993
Skills
- Regulatory compliance
- Employee training
- Budget management
- Team leadership
- Deadline oriented
- Problem solving
- Effective communication
- Team building
- Multitasking Abilities
- Problem-solving aptitude
- Interpersonal skills
- Self motivation
- Detail orientation
- Work scheduling
- Documentation tracking
- Teamwork and collaboration
Awards
- Presidents Recognition, 08/01/02, Recognized by C.E.O. for being 32.4% over budget in dollars while staying under budget in expenses.
- Promotion, 07/01/02, Promoted to San Antonio Operations Manager.
- Regional Manager’s Recognition, 06/01/02, Recognized for going above and beyond on my own time to run my market and another market after the unexpected loss of their Operations Mgr.
Skill Areas
Able to operate in GERS, Banner, Moblite, Maximo, Oracle, PCAD, to route, dispatch, create Maintenance Work Orders, Leak Cards, Rechecks, Repairs and Repair Verifies, and all other gas provider related duties. Daily use of Microsoft Word, Excel, Power B.I. and Power point., Able to make decisive and timely decisions to take care of any internal or external customers while staying in compliance and on budget and maintaining employee morale.
Timeline
Leak Survey Supervisor
Texas Gas Service
06.2013 - 03.2017
Leak Survey Team Lead
Texas Gas Service
08.2012 - 06.2013
Service Technician
Texas Gas Service
05.2011 - 08.2012
Stores/Warehouse
Texas Gas Service
02.2010 - 05.2011
Service Technician
Texas Gas Service
11.2008 - 02.2010
Operations Manager
Mattress Firm
09.1996 - 10.2008
General Education Diploma -
Austin Community College