Charles Ackah-Mensah
Oklahoma City,OK
Summary
Results-driven management with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager
Uptown Grocery Co
02.2017 - 10.2025
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Developed training programs for staff to improve customer service and operational efficiency.
- Analyzed sales data to identify trends, informing promotional strategies and product selection.
- Led cross-functional teams in implementing new technology systems for enhanced operational workflows.
- Established performance metrics to monitor staff productivity, ensuring alignment with company goals.
- Fostered a collaborative team environment, mentoring junior staff to promote professional development and retention.
- Spearheaded initiatives that improved store layout, resulting in increased customer engagement and satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced vendor relationships, negotiating contracts that improved supply chain efficiency and cost savings.
- Handled customer complaints and feedback politely.
- Attended corporate meetings to get updates on new policies and rules.
Produce Associate
Buy For Less
07.2008 - 01.2017
- Operated pallet jacks and forklifts to efficiently move and stock produce items.
- Maintained cleanliness and organization of produce department, ensuring compliance with safety standards.
- Assisted customers with product selection, providing knowledgeable recommendations on fresh produce.
- Monitored inventory levels, coordinating timely restocking to prevent shortages and waste.
- Trained new employees on safety protocols and best practices for handling produce items.
- Conducted quality inspections of fruits and vegetables, identifying products for removal or markdowns.
- Collaborated with team members to optimize workflow during peak hours, enhancing customer service efficiency.
- Stocked fruits and vegetables and removed old or poor quality products.
- Implemented process improvements that reduced spoilage rates and increased overall freshness of produce displayed.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Sales Associate
Philips 66
03.2001 - 05.2007
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained inventory accuracy through regular audits and effective stock management practices.
- Executed sales strategies to promote products, enhancing overall customer engagement and satisfaction.
- Trained new staff on product knowledge and sales techniques, fostering a collaborative team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Budget Officer
Department of Social welfare services
04.1997 - 02.1999
- Developed and monitored annual budgets for multiple programs to ensure compliance with funding regulations.
- Analyzed expenditure trends to identify areas for cost savings and resource reallocation.
- Collaborated with program managers to prepare financial reports and forecasts supporting decision-making.
- Implemented budget tracking systems that improved accuracy of budget monitoring processes.
- Provided training to staff on financial policies and procedures, enhancing understanding of budgetary protocols.
- Led cross-departmental meetings to align budget priorities with organizational goals and objectives.
- Established internal controls to mitigate financial risks and ensure adherence to fiscal regulations.
- Conducted regular reviews of budget performance, providing actionable insights for strategic planning initiatives.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Performed month-end account analysis, headcount and salary reports and related journal entries.
- Prepared project budgets, forecasting and inventory and material pricing points.
- Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
Sales Associate
Union Trading Company
08.1994 - 03.1997
- Analyzed sales data to identify trends, informing decision-making for promotional activities and product placement.
- Collaborated with cross-functional teams to streamline operations and improve service delivery processes.
- Led initiatives to enhance store layout, improving customer flow and optimizing merchandise displays.
- Developed strong relationships with customers, driving repeat business and loyalty through personalized interactions.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Liberal Studies
Oklahoma City University
Oklahoma City, OK05-2019
Bachelor of Arts - Economics, Political Science And Social Services
University of Ghana
Accra, Ghana05-1997
High School Diploma -
Prempeh Senior High School
Kumasi, Ghana06-1984
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Organizational skills
- Budgeting
- Attention to detail
Certification
- [Employee of the year], [Buy For Less] - [2010]
Languages
English
Native or Bilingual
Timeline
Manager
Uptown Grocery Co
02.2017 - 10.2025
Produce Associate
Buy For Less
07.2008 - 01.2017
Sales Associate
Philips 66
03.2001 - 05.2007
Budget Officer
Department of Social welfare services
04.1997 - 02.1999
Sales Associate
Union Trading Company
08.1994 - 03.1997
Bachelor of Arts - Liberal Studies
Oklahoma City University
Bachelor of Arts - Economics, Political Science And Social Services
University of Ghana
High School Diploma -
Prempeh Senior High School