Hi, I’m
Charles Acosta
Practice Management
San Antonio,Texas
"You put water into a bottle, it becomes the bottle. You put it in a teapot; it becomes the teapot. Water can flow, or it can crash. Be water, my friend.”
Bruce Lee
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for 2-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
13
years of professional experience
1
Certification
Work History
Flagship Health
Interim Practice Manager
10.2022 - Current
Job overview
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
UT Health San Antonio
Senior Medical Assistant
06.2017 - 10.2022
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
US Army
Automated logistical specialist
10.2010 - 08.2018
Job overview
- Supervised personnel in supply, services, materials management and logistical operations.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Established operations procedures and complied with military policies.
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Created and maintained records, which included stock lists, inventory and material counts.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
University Hospital
Hospital Care Technician
11.2016 - 06.2017
Job overview
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cared for patients by providing personal assistance and ambulation.
- Utilized medical software to document and track patient progress.
- Evaluated patient histories and medical records for accuracy and completeness.
Education
Hallmark University , San Antonio, TX
MBA from Healthcare Management
10.2023
University Overview
- Dean's List 2023
- 3.82 GPA
American College of Healthcare Executives
No Degree
08.2023
University Overview
- ACHE Member
Hallmark University , San Antonio, TX
Bachelor of Science from Healthcare Management
12.2020
University Overview
- Dean's List 2020
- 3.80 GPA
Hallmark University , San Antonio, TX
Associate of Applied Science from Medical Assisting
08.2016
University Overview
- Dean's List 2016
- 3.98 GPA
- Ranked in Top 3% of class
- cum laude graduate
Skills
- Family Medicine
- Budget Oversight
- Managing Practice Operations
- Supply Ordering
- Policy and Procedure Development
- Workflow Planning
- Referral Management
- New Hire Training
- Practice Management
- Electronic Health Records
- Policy Development
- HIPAA Guidelines
Certification
- Certified Medical Assistant
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Interim Practice Manager
Flagship Health
10.2022 - Current
Senior Medical Assistant
UT Health San Antonio
06.2017 - 10.2022
Hospital Care Technician
University Hospital
11.2016 - 06.2017
Automated logistical specialist
US Army
10.2010 - 08.2018
Hallmark University
MBA from Healthcare Management
American College of Healthcare Executives
No Degree
Hallmark University
Bachelor of Science from Healthcare Management
Hallmark University
Associate of Applied Science from Medical Assisting
- Certified Medical Assistant
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