CHARLES ACQUAYE
Somerset,NJ
Summary
Results-driven Clinical Vendor Management Specialist with 6+ years in vendor qualification and compliance within healthcare. Expertise in performance monitoring and contract management, utilizing key performance indicators and strategic audits to enhance service quality. Skilled in building collaborative vendor relationships and implementing continuous improvement initiatives. Holds certifications in diversity and clinical trial management, contributing to organizational efficiency through strategic resource allocation.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Clinical Vendor Management Associate
Syneos Health
09.2021 - 01.2026
- Coordinate the vendor qualification and onboarding process, ensuring all documentation, certifications, and compliance requirements are met.
- Monitor vendor performance using KPIs, scorecards, audits, and feedback mechanisms to ensure adherence to service and quality standards.
- Supported contract management and developed successful working relationships with vendor representatives to enhance collaboration.
- Conducted regular performance reviews with vendors, identifying and communicating improvement areas to drive compliance.
- Assist in the application of vendor selection criteria processes and in developing the RFP.
- Collaborated with organizations for procurement onboarding and payment processing, streamlining processes and ensuring timely execution.
Senior Service Center Representative
Bristol-Myers Squibb
09.2018 - 06.2024
- Provided excellent customer service and manage emergency and non-emergency calls.
- Monitored access control systems, critical alarms, surveillance cameras, and fire alarms in fast-paced operations center to ensure safety and security.
- Supported facilities and engaged global business continuity teams to ensure the safety of personnel and company assets.
- Interacted with security, EHS, facility operations, and crisis management professionals to ensure appropriate response to critical incidents.
- Utilized Emergency Medical Dispatch guidelines to evaluate emergency calls, deliver pre-arrival instructions, and efficiently dispatch resources.
- Created and monitored work orders for multiple sites using Corrigo, routing calls to appropriate resources for timely resolution.
- Created and monitored work orders for multiple sites using Corrigo; route calls to appropriate resources.
Clinical Research Assistant
Syneos Health
02.2020 - 09.2021
- Managed source documentation and case report form entry, maintaining accurate clinical trial records.
- Reviewed informed consent packets for completeness, ensuring adherence to GCP and study requirements.
- Coordinated study visit logistics, supporting protocol compliance and timely participant scheduling.
- Tracked regulatory binders and essential documents, keeping site files inspection-ready.
Education
Bachelor of Science - Labor and Employment Relations
RUTGERS UNIVERSITY
New Brunswick, NJ05-2025
Associate of Science - Business Administration
Raritan Valley Community College
Branchburg Township, NJ05-2003
Skills
- Vendor Qualification Management
- Vendor Relationship Development
- Vendor Performance Monitoring
- Vendor Risk Assessment
- Vendor evaluations
- Contract management
- Procurement Onboarding Activities
- RFP Development
- Crisis response
Certification
Mastering Clinical Trial and Forecasting
Timeline
Clinical Vendor Management Associate
Syneos Health
09.2021 - 01.2026
Clinical Research Assistant
Syneos Health
02.2020 - 09.2021
Senior Service Center Representative
Bristol-Myers Squibb
09.2018 - 06.2024
Bachelor of Science - Labor and Employment Relations
RUTGERS UNIVERSITY
Associate of Science - Business Administration
Raritan Valley Community College
Personal Information
Title: CLINICAL VENDOR MANAGEMENT ASSOCIATE