Charles Adams
Los Angeles,CA
Summary
Dynamic and results-oriented professional with a proven track record at Metrolink, excelling in customer service and problem-solving. Skilled in MS Office and adept at conflict resolution, I significantly enhance customer satisfaction and operational efficiency. Expert in team collaboration, I bring valuable experience and a strong commitment to excellence in every task.
Overview
2
2
years of professional experience
Work History
Special Service Employee
Metrolink
Los Angeles, CA
10.2023 - Current
- Provide timely, accurate information to passengers regarding schedules and track changes.
- Assist customers with ticketing, and help maintain smooth operations across MetroLink stations.
- Monitor and replenish informational materials, such as maps and schedules, ensuring customers have up-to-date information.
- Resolve customer issues, ensuring a positive experience during every interaction.
Intern/Receptionist
Transportation Communications Union, Los Angeles
Los Angeles, CA
06.2023 - Current
- Interacting with the public; face to face and over the phone, with exquisite hospitality
- Conducting orientation tours to guests and VIP’s providing program information
- Acting as a company representative advising on protocols & facilitating daily operations
- Maintaining computerized attendance records using spreadsheets and databases
- Answering multi-line telephone systems, transferring calls, and taking messages
- Operating office equipment; bulk copiers, fax, and laminating machines
Education
High School Diploma -
Canyon Springs
Moreno Valley, CA06-2032
Skills
- Customer Service Experience: Experienced in providing excellent customer service in fast-paced environments
- Problem-solving: Skilled in addressing and resolving issues efficiently
- Active listening: a strong ability to understand and respond effectively to customer needs
- Conflict Resolution: Trained in de-escalation and resolving customer concerns
- Lifting/Bending Techniques: Knowledgeable in safe lifting and bending practices
- Teamwork and Collaboration: Work well in a team-oriented environment, contributing to positive morale and productivity
- Warehouse operations: Experience with tracking inventory, organizing materials, and ensuring accuracy in delivery
- Equipment Use: Comfortably operating warehouse equipment and machinery
- MS Office Proficient: Experienced in using MS Word, Excel, and other software applications
- Basic math skills: A strong understanding of basic math principles for inventory and transactions
Timeline
Special Service Employee
Metrolink
10.2023 - Current
Intern/Receptionist
Transportation Communications Union, Los Angeles
06.2023 - Current
High School Diploma -
Canyon Springs
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