Charles A. Davis
Shawnee,KS
Summary
Operations executive with over 15 years of leadership experience in logistics, transportation, and supply chain. Demonstrated success in process optimization, cost control, and enhancing service quality. Expertise in developing high-performing teams, establishing KPIs, and maintaining full DOT compliance. Aiming to contribute to a growth-focused organization through strategic initiatives and profitability enhancement.
Overview
17
17
years of professional experience
Work History
Director of Operations
Simlog Solutions
08.2022 - Current
- Mentor and develop a team of operational leaders through structured onboarding, coaching, and performance management, driving a 75% reduction in turnover.
- Lead 50+ drivers and support staff to uphold 100% DOT compliance and rigorous quality-assurance standards.
- Partner with C-suite to define SMART KPIs, implement real-time dashboards, and achieve a 30% uplift in on-time deliveries.
- Design and roll out process improvements that increased productivity by 25% and elevated customer satisfaction scores by 20 points.
- Oversee customer service protocols, feedback loops, and escalation procedures—enhancing net promoter scores by 18%.
General Manager
Forward Air (formerly Linn Star Transfer)
05.2018 - 08.2022
- Managed a $5M P&L budget and implemented expense controls that reduced operating costs by 12%.
- Prescreened and qualified 200+ contract carriers for DOT eligibility, maintaining service levels above 98%.
- Directed fleet maintenance programs, documented 100+ incident reports, and ensured 100% fleet readiness on peak days.
- Recruited, trained, and evaluated a cross-functional staff of 40 warehouse and supervisory personnel.
- Produced daily, weekly, and monthly performance reports; spearheaded driver-retention initiatives that improved tenure by 18%.
Operations Manager
FSA Logistix (formerly Guiney Delivery Logistics)
02.2013 - 05.2018
- Exceeded all customer contract KPIs by maintaining average service levels at 103% of targets.
- Collaborated with sales to analyze market trends, optimize pricing models, and capture three new regional contracts.
- Managed recruitment and compliance for a network of 150 owner-operators, enforcing DOT regulations with zero audit findings.
- Streamlined maintenance workflows, reducing vehicle downtime by 20% and minimizing OS&D claims by 15%.
- Led training programs for warehouse staff, boosting productivity by 25% and cutting onboarding time in half.
Driver Manager / Senior Logistics Coordinator
Truckmovers.com
11.2011 - 02.2013
- Dispatched and tracked a fleet of 140 piggyback drivers, achieving a 99% on-time pickup and delivery rate.
- Developed trip-planning templates that reduced empty miles by 8% and improved route efficiency.
- Captured maintenance needs and breakdowns in real time, accelerating turnaround on repairs by 30%.
- Implemented retention strategies that lowered driver churn by 22% and upheld company service standards.
Driver Manager / Planner
Palmentere Bros. Transportation & Cartage
02.2009 - 11.2011
- Coordinated dispatch for 130+ refrigerated and dry-van trucks using PC Miler routing software.
- Negotiated brokerage rates and maintained on-time performance above 97%.
- Monitored Hours-of-Service for full DOT compliance; optimized trip plans to maximize asset utilization.
- Managed in-house maintenance and OS&D reporting, reducing accident-related downtime by 18%.
- Championed driver-engagement programs that cut turnover by 20% and fostered a safety-first culture.
Education
Associate of Applied Science - Business Administration And Management
Longview Community College
Kansas City, MO05-1996
Some College (No Degree) - Business Administration and Management/Logistics
Lincoln University
Jefferson City, MOSkills
- Regulatory compliance
- Performance management
- KPI development and tracking
- Customer relationship management
- Fleet optimization
- Supply chain analysis
- Logistics coordination
- Team leadership
- Problem solving
- Strategic planning
- Employee training and development
- Business management
- Cost control and budgeting
- Decision-making skills
- P&L management
- Staff management and scheduling
- Procurement processes
- DOT standards compliance
- OSHA certification expertise
- ISO procedures knowledge
- Operations and logistics oversight
- Shipping and receiving coordination
- Cycle counting accuracy
- Leadership and team selection
- Training and coaching effectiveness
- Performance reviews and feedback
Awards
- Transformed an underperforming operation into the most profitable location with the highest NPS in the nation.
- First-place location banner awards for 11 months in 2015 and 10 months in 2016.
- First-place quarterly awards for all four quarters in both 2015 and 2016.
- Featured in BBY newspaper as the top HD facility.
- Ranked a top-40 facility out of 160 locations after organizational turnaround.
- Led the organization to national #1 facility status for three consecutive years.
Key Skills
DOT standards, OSHA certification, ISO procedures, Shipping & receiving, Scheduling, Dispatching, Cycle counting, Team selection, Training & coaching, Performance reviews, SAP, AS400/BPCS, Oracle, Retek, Red Prairie, PC Miler, Route-Ware, I-Pak, Net-Graph, QUALCOMM, PeopleNet, Inventory control, Technical troubleshooting, Quality assurance, Written/verbal communication, Multi-tasking, Self-directed, Detail-oriented
Accomplishments
- Transformed an underperforming operation into the most profitable location with the highest NPS in the nation.
- First-place location banner awards for 11 months in 2015 and 10 months in 2016.
- First-place quarterly awards for all four quarters in both 2015 and 2016.
- Featured in BBY newspaper as the top HD facility in the nation.
- Ranked a top-40 facility out of 160 locations after organizational turnaround at GE.
- Led the organization to national #1 facility status for three consecutive years for Best Buy HD.
Timeline
Director of Operations
Simlog Solutions
08.2022 - Current
General Manager
Forward Air (formerly Linn Star Transfer)
05.2018 - 08.2022
Operations Manager
FSA Logistix (formerly Guiney Delivery Logistics)
02.2013 - 05.2018
Driver Manager / Senior Logistics Coordinator
Truckmovers.com
11.2011 - 02.2013
Driver Manager / Planner
Palmentere Bros. Transportation & Cartage
02.2009 - 11.2011
Associate of Applied Science - Business Administration And Management
Longview Community College
Some College (No Degree) - Business Administration and Management/Logistics
Lincoln University
Similar Profiles
Lisa DanielsLisa Daniels
Support Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support SolutionsSupport Coordinator at Unique Support Solutions/Next Steps Solutions /Personal Support Solutions
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Shannon RousseauShannon Rousseau
Dietetic Technician, Registered at Continuing Healthcare Solutions/Dietary SolutionsDietetic Technician, Registered at Continuing Healthcare Solutions/Dietary Solutions
Brisa CaraveoBrisa Caraveo
Quality Control Inspector 1 CMM Operator at Orizon AerostructuresQuality Control Inspector 1 CMM Operator at Orizon Aerostructures
Kevin SchrollerKevin Schroller
Automotive Collision Technician at TeslaAutomotive Collision Technician at Tesla