Charles Ajayi

• Sole Platform Owner of M365 Suite for the City of Orlando of over 10,000 employees and volunteers
• Lead product selection for all infrastructure components and services.
• Manage 3rd party service providers such as network, telecom, and data center hosting, cloud, SaaS solution providers, to meet and exceed SLA commitments.
• Direct Systems Administration Team and management of on-premises and cloud infrastructure including but not limited to business applications, enterprise software services and all development environments.
• Provide management and team direction in implementing environment strategy and policies for enterprise software deployments and configuration, and for support and maintenance of development, test, production and DR environments.
• Provide direction and oversight in monitoring and managing performance and availability of software applications.
• Point of Escalation and provide hands-on senior level support for all disciplines within IT Infrastructure

Disaster Recovery

• Develop strategies and oversight in providing data resiliency for WCIRB.
• Oversee and direct disaster recovery strategy including technical strategy and data/system classification.
• Maintain and enhance Enterprise Disaster test plans and manage test execution.
• Own enterprise Disaster Recovery policy and lead Business Continuity efforts with business.
• Direct End User Computing team including Help Desk, physical and virtual desktops, laptops, mobile devices, software, and licensing.
• Managed information system regulatory compliance to meet updated guidelines
• Monitored property and investigated areas of suspicion
• Assessed ongoing risk factors and suggested improvements to senior management

• Lead large cross-functional initiatives through requirements management , knowledge sharing and production.
• Administered weekly reviews to direct reports globally and high ranking executives to set clear and measurable goals, action plans and follow-up procedures.
• Drove performance of staff 20+ by creating incentives, reporting and positive work atmosphere
• Led employee relations through effective communication, Incident management , test scenarios and Qa.
• Perform current Business Analysis and make necessary pivots for optimum yield (EBITDA Analysis)
• Visualization of project scope, schedule, cost, risk, and issues as per PMI, Agile/Scrum standards
• Ensure that applications meet any required compliance and standards (eg SOX) within Tfs
• Collaborate with other Scrum and Team Leads to monitor employee satisfaction and take necessary action to improve SLA

• Partnered with senior management to develop wholistic technology atmosphere, accounting for departmental priorities and overall business goals.
• Maintained global team and promoted engagement between local and foreign talent.
• Oversaw day to day operations while providing 5 star service to our clients
• Assisted with training and hiring efforts to improve individual performance and program ORG wide.
• Modified templates , code with software development.
• Offered technical leadership to junior personnel and other team leaders, providing expertise on coding, MS 365 and soft skills.
• Developed and maintained team's technical roadmap.