Charles A. Lamb
Office Administrative Assistant
Henrico,VA
Summary
Experienced, highly motivated, reliable, committed to accuracy and efficiency with attention to detail. Experienced in customer service, office professionalism, with dedication to problem solving and document control. Ability to successfully solve issues, use perform administrative tasks that exemplify integrity, team goal in obtaining optimum results. Strive to excel the team to highest standards by collaborating with staff.
Overview
15
15
years of professional experience
Work History
Office Administrative Specialist
Senior Connections (H O M E)
08.2024 - Current
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Handled incoming and outgoing mail.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
Employment Specialist
Senior Connections
05.2020 - Current
- Assisted, screened, interviewed, and recruited potential seniors for part-time employment
- Prepared and maintained intake records and referred clients to other services
- Performed administrative tasks such as maintaining information files and processing paperwork
- Developed constructive and cooperative working relationships with clients, staff team, and others.
Information Management Specialist
Open Door Resource Center (Senior Connections)
04.2019 - 05.2020
- Assisted developing and maintaining management policies in providing document control
- Reviewed and structured document retention to facilitate effective and efficient document search and retrieval
- Identified and classified documents offering security and accessibility
- Proposed recommendations for improving document flow and retrieval
Special Projects Specialist
VCU Health Hub at 25th Street (Senior Connections)
04.2018 - 08.2019
- Initialized, developed, and instituted standard operating procedures for all phases for organization
- Collaborated with staff and management in the development process of the SOP’s
- Resolved clients business owners, faculty, staff and visitors concern and issues
- Facilitated front office offering client services by navigating program resource aiding matters of concern
Recovery Director
Jump Start University, Inc. (Senior Connections)
08.2017 - 10.2017
- Devised and developed policies and procedures regarding the process of collection of delinquent accounts
- Interacted with delinquent account clients by arranging payment plans, promises to pay, and court issues
- Prepared documents for submission of court garnishments, warrants in debt, unlawful detainers, affidavit, writ of possession, motion to shorten and interrogatories
- Assisted the office management overseeing the processes of the front office personnel
Legal Assistant
Parrish and Lebar P.C.
06.2010 - 06.2017
- Communicated with delinquent debtors in regard to matters of court fines owed to State of Virginia
- Produced analytic reports providing reviews showing status of collections received and still owed
- Prepared daily bank deposits for department ensuring accuracy of cash deposits
- Submitted reports to management as requested or required
Education
High School Graduate -
Petersburg High School
Business Administration College credits (2+ years) - undefined
VA State University
Skills
- Problem solving
- Document control
- Negotiation skills
- Efficient in office processes
- Ability to collaborate with staff to elevate the team
- Strong communication abilities to resolve issues
- Dependable, reliable, with strong work ethic
- Attention to detail with ability to recognize potential problems
- Management skills as well as ability to follow directions
- Strong team member with effort to obtain optimum results for the team
Quote
The only time you should be looking down at someone, is when you are reaching down to pull them up!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home option4-day work weekTimeline
Office Administrative Specialist
Senior Connections (H O M E)
08.2024 - Current
Employment Specialist
Senior Connections
05.2020 - Current
Information Management Specialist
Open Door Resource Center (Senior Connections)
04.2019 - 05.2020
Special Projects Specialist
VCU Health Hub at 25th Street (Senior Connections)
04.2018 - 08.2019
Recovery Director
Jump Start University, Inc. (Senior Connections)
08.2017 - 10.2017
Legal Assistant
Parrish and Lebar P.C.
06.2010 - 06.2017
Business Administration College credits (2+ years) - undefined
VA State University
High School Graduate -
Petersburg High School
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