CHARLES ALEXANDER
Suffolk,VA
Summary
Desiring a stimulating opportunity in Information Systems and Technology to apply IT capabilities and military experience towards enhancing overall organizational performance
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flank Speed Tier II Cloud System Administrator
Aermor, LLC Naval Network Warfare Command
01.2023 - 10.2024
- Provided technical support to enterprise level-end users with Microsoft Exchange Online, Teams, Sharepoint, Power Apps, OneDrive, Azure Active Directory, Microsoft Entra ID.
- Manage tenant-wide configuration settings for Microsoft SaaS offerings.
- Completed 323 Teams, Exchange, Sharepoint, Windows Virtual Desktop (WVD), and Microsoft Security Compliance trouble tickets.
- Devoted over 300 hours of Microsoft Teams calls with level-end users for troubleshooting, training, and developing training for Exchange, Teams, Sharepoint, WVD, Microsoft Security/Compliance and Power Platform and to educate users on M365 features and best practices.
- Developed and supported Power Platform Applications.
Training Manager
Naval Network Warfare Command
03.2020 - 02.2023
- Managed TADTAR budget supporting Cyber Security Workforce and mission essential training valued at $1.7M for 500 employees.
- Led 5 employees in administering 100 Department of Defense trainings and 665 vendor certifications improving organizational readiness by 25%.
- Conducted initial indoctrination training and security presentations on a monthly basis informing them of policies, procedures, sponsor benefits and other relevant information; oversee annual security refresher briefing for all personnel.
- Ensured organization are trained on educational policies and procedures to administer degree programs valued at $213K.
- Established qualification program resulting in 75 qualifications in the organization.
Information System Security Manager (ISSM)
USS Somerset
03.2017 - 02.2020
- Led, managed, and mentored 25 employees in the training, welfare and administration of Maritime Operations Center; took ownership of 43 neglected systems and created a command-and-control system division. Delivered 24/7 staff support.
- Recouped $125K from the reutilization of IT assets; completed accurate inventory of IT assets valued at $1.2M.
- Developed and submitted all documentation in support of network certification and re-accreditation utilizing the Department of Defense Information Assurance Certification & Accreditation Process.
- Conducted networked scans using Vulnerability Remediation Asset Manager (VRAM) system for patch management, Information Assurance, and vulnerability compliancy.
- Ensured systems were operated, maintained, and disposed of in accordance with security policies and procedures as outlined in the security authorization package.
- Administered 36 servers, 200 workstations, and 142 pieces of equipment, guaranteeing 99% uptime for personnel.
- Conducted semi-annual risk assessments and identified security risks, implemented risk mitigation strategies reducing security incidents by 50%.
- Led the development of a comprehensive Continuity of Operations (COOP) and Emergency Action Plan (EAP), which aligned compliancy with Department of Defense guidance.
Afloat Training Specialist
Afloat Training Group San Diego
02.2014 - 01.2017
- Spearheaded $22.5M renovation project to Maritime Operations Center and 15 directorate office relocations.
- Trained 1148 employees on 35 US Navy ships on ensured systems in accordance with security procedures and policies.
- Maintained and oversaw 726 pieces of computer equipment for over 400 staff personnel with limited personnel and resources.
- Dedicated 579 hours creating 21 grade sheets, 249 teaching points, 28 Department of Defense (DOD) systems for the new Cyber mission area.
- Coordinated and conducted Monthly Import Training Exercises (MITE) at organization to improve warfighting capabilities onboard US Navy ships.
- Provided cybersecurity fundamentals training at indoctrination.
- Coordinated and managed site visits for system inspections.
Education
Associate Degree - General Studies
Central Texas College
TXSkills
- Leadership across functions
- Quality management
- Analytical proficiency
- Network security strategies
- Cybersecurity standards
- IT operations management
- Systems oversight
Certification
- Master Training Specialist
- Afloat Training Specialist
- Security X (formerly CASP)
- AZ-140-Azure Virtual Desktop Specialty
- SC-900-Security, Compliance and Identity Fundamentals
- MS-900-Microsoft 365 Fundamentals
- AZ-900-Azure Fundamentals
Accomplishments
Training Manager
- Being onboard only one month, coordinated the company restructure of Planning Board for Training and Indoctrination from an on-site environment into a virtual environment (Microsoft Teams) allowing for maximum telework of 500 personnel due to COVID-19 pandemic with little to no resources.
- Coordinated the company restructure of Planning Board for Training and Indoctrination from a virtual environment (Microsoft Teams) back to on-site environment after COVID-19 pandemic fully restoring the company battle rhythm with exceptional results.
- Created new Division in the Spotlight (DITS) program for 6 departments and 28 program managers greatly enhancing mission and personnel readiness.
- Managed $1.7 million dollar budget that resulted in completion of 356 Department of Defense/Department of Navy trainings such as Suicide Awareness, Information Assurance and 578 vendor certifications such as CISSP, CASP (Security X), etc improving company readiness by 15 percent.
Information Systems Security Manager
- Led and Mentored 27 team members in preparation and successful execution of multiple fleet exercises and SOUTHERN COMMAND deployment. Developed team members professionally and personally resulting in 97% retention and 99% promotion rates.
- Spent over 400 hours training team members ultimately achieving early certification in CYBER warfare mission area with a 95% assessment average.
- Corrected 12 Casualty Reports and 9 major casualties maintaining cyber readiness.
- Used Microsoft Excel to develop inventory tracking spreadsheets for 245 Information Technology assets,
Afloat Training Specialist
- Dedicated 579 hours creating 21 grade sheets, 249 data points, 28 equipment checks, 10 classroom training sessions and 2 trainee guides for new Cyber mission area.
- Facilitated company training for 40 personnel on network fundamentals improving company cybersecurity awareness and mission readiness.
- Trained over 1100 personnel on 36 US Navy ships for 29 cyber events resulting in 20 certifications enabling US Navy ships to deploy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flank Speed Tier II Cloud System Administrator
Aermor, LLC Naval Network Warfare Command
01.2023 - 10.2024
Training Manager
Naval Network Warfare Command
03.2020 - 02.2023
Information System Security Manager (ISSM)
USS Somerset
03.2017 - 02.2020
Afloat Training Specialist
Afloat Training Group San Diego
02.2014 - 01.2017
Associate Degree - General Studies
Central Texas College