Summary
Overview
Work History
Education
Skills
Timeline
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Charles Alexander IV

Springdale,AR

Summary

Insert Strong Summary Here.

Overview

16
16
years of professional experience

Work History

Independent Contractor

Amazon
Lowell, AR
01.2023 - Current
  • Deliver packages from the Amazon distribution centers to customers in various locations in a safe and timely manner.
  • Support warehouse operations by receiving, carrying out inputs, sorting, loading, unloading products, and executing other necessary warehouse activities as required.

Sales Lead Keyholder

Furniture Row
Springdale, AR
05.2017 - 12.2022
  • Greeted customers and provided assistance with product selection.
  • Provided customer service to ensure satisfaction with purchases.
  • Assisted in training new sales associates on store policies, procedures, and standards of operations.
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits.
  • Maintained a neat, organized, and clean work area throughout the shift.
  • Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
  • Processed payments using various methods such as credit cards or cash transactions.
  • Resolved customer issues in a timely manner while maintaining professionalism at all times.
  • Supervised staff during shifts to ensure proper coverage of the floor at all times.
  • Identified trends in customer shopping habits and communicated those findings to management.
  • Participated in weekly team meetings to discuss upcoming promotions, events, and initiatives.
  • Ensured compliance with company policies related to safety regulations, health codes, security measures.
  • Monitored daily activities of employees including register transactions and stocking shelves.
  • Assisted customers in locating items within the store or online through use of technology resources.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Captured customer information to maximize future clienteling opportunities.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Described merchandise and explained use, operation and care.
  • Exchanged merchandise for customers and accepted returns.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.

Recruiter/Service Advocate

Arkansas Migrant Education Program
Farmington, AR
03.2018 - 03.2019
  • Sourced and screened potential candidates for open positions.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Developed job descriptions and postings to attract qualified applicants.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Maintained Applicant Tracking System records of all applicants.
  • Organized recruitment activities such as career fairs, campus visits.
  • Built relationships with universities, colleges, alumni associations.
  • Identified best practices for recruiting process improvement.
  • Ensured compliance with applicable laws and regulations regarding recruitment activities.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Provided ongoing support throughout the entire recruitment life cycle processes.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
  • Attended career fairs and networking events to help fill openings and build candidate pipeline.
  • Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Answered customer inquiries via phone and email, providing information on products and services.
  • Provided advice to customers on product features, benefits and usage.
  • Maintained accurate records of customer interactions for follow-up purposes.
  • Developed relationships with customers through proactive outreach efforts.
  • Participated in team meetings to discuss challenges faced by the department and brainstorm solutions.
  • Attended conferences and workshops related to the field of service advocacy in order provide insights into current trends.
  • Reached out to individuals via phone, email and SMS to deliver help and support.
  • Completed reports, paperwork and documentation accurately and on time.
  • Performed data input to document care and services plans, needs assessments and progress notes.
  • Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
  • Gathered and analyzed information to advocate safety, well-being and progress.
  • Used meetings to help clients prioritize actions and establish short- and long-term goals related to [Type] issue.
  • Presented to general public and outside agencies to raise awareness and garner support for initiatives.
  • Identified appropriate community resources and provided referrals for services.
  • Educated clients on options to assist in making informed decisions.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Advised on policy development and assisted in community program implementation.

Recruiter/Educational Advisor

Crowder College High School Equivalency Program
Neosho, MO
08.2008 - 01.2017
  • Sourced and screened potential candidates for open positions.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Maintained Applicant Tracking System records of all applicants.
  • Provided feedback to unsuccessful applicants on the status of their applications.
  • Organized recruitment activities such as career fairs, campus visits.
  • Built relationships with universities, colleges, alumni associations.
  • Identified best practices for recruiting process improvement.
  • Provided ongoing support throughout the entire recruitment life cycle processes.
  • Explained job duties, compensation and benefits to potential candidates.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Facilitated job application processes for qualified candidates.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Contacted job applicants to inform of application status.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Provided individual and group advising to students on academic, career, and personal issues.
  • Developed and implemented workshops on topics such as time management, study skills, and college selection.
  • Maintained a comprehensive database of student records and activities.
  • Assisted in the design of new educational programs to meet current needs.
  • Conducted follow-up assessments with students to track progress towards their goals.
  • Coordinated campus visits and tours for prospective students.
  • Advised students on available financial aid options, such as scholarships and grants.
  • Created presentations about educational opportunities for high schoolers.
  • Researched potential employers who may be interested in hiring graduates from the university.
  • Developed strategies to help underrepresented groups access higher education resources.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Guided students in setting goals and achieving educational objectives.
  • Counseled students in career planning, job placement and academic goals.
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.
  • Directed and participated in recruitment and enrollment activities.
  • Referred students to degree programs based on interests, aptitudes or educational assessments.
  • Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
  • Instructed individuals in job search and application strategies, resume writing and interview skills.
  • Organized special events such as company picnics or holiday parties for employees.
  • Created new strategies for improving customer service standards within the organization.
  • Participated in conferences related to industry trends or organizational developments.
  • Provided ongoing training to address staff needs.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided guidance and support to teachers in developing lesson plans, instructional materials, and assessments.
  • Coordinated professional development opportunities for teachers to enhance their skills and knowledge.
  • Assisted with the selection, orientation, training, scheduling, evaluation and supervision of teaching personnel.
  • Reviewed instructional materials such as textbooks, worksheets, audio-visual aids and other resources.

English Instructor

European Academy
Tegucigalpa, Honduras
05.2008 - 08.2008
  • Developed and delivered engaging English lessons to students of various ages, abilities and backgrounds.
  • Assessed student progress by providing frequent feedback through verbal evaluations.
  • Encouraged students to participate in class discussions, debates and activities to foster language development.

Education

Bachelor of Arts - Spanish

Missouri Southern State University
Joplin, MO
05-2008

Skills

  • Confidentiality Practices
  • Simultaneous Interpretation
  • Spanish Fluency
  • Attention to Detail
  • Needs Assessment
  • Accurate Translation
  • Effective Communication
  • Problem-solving aptitude
  • Basic accounting
  • Bookkeeping
  • File Maintenance
  • Database entry

Timeline

Independent Contractor

Amazon
01.2023 - Current

Recruiter/Service Advocate

Arkansas Migrant Education Program
03.2018 - 03.2019

Sales Lead Keyholder

Furniture Row
05.2017 - 12.2022

Recruiter/Educational Advisor

Crowder College High School Equivalency Program
08.2008 - 01.2017

English Instructor

European Academy
05.2008 - 08.2008

Bachelor of Arts - Spanish

Missouri Southern State University

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Charles Alexander IV