Charles Allen
Charlotte,NC
Summary
With 26 years of Hospitality Management ranging from Fine Dining to Quick Casual I bring vast knowledge and experience with positive results to the bottom line. Absolutely love what I do and ready to become an amazing leader and a member of your team!
Currently seeking a leadership role that with a company that would be mutually beneficial.
Overview
20
20
years of professional experience
Work History
Director of Operations
Kind Hospitality
05.2017 - Current
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Established and monitored quality assurance standards to achieve operational excellence.
- Monitored and coordinated workflows to optimize resources.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Training/Travelling General Manager
Panera Bread LLC
02.2011 - 04.2017
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored progress by establishing plans, budgets and measuring results.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Mentored team members to succeed and advance within department and company.
Director of Operations
Shooters Waterfront Cafe/Bootleggers
08.2004 - 01.2011
- Ran Multi level cafe that included 100+ tables, several bars, and a large catering/banquet hall
- Oversaw all areas of operations from Gm's to Valet Parkers
Education
Some College (No Degree) - Business Management
Highpoint U
Skills
- Leadership training
- Operations Oversight
- Operational Efficiency
- Financial controls implementation
- Retail build outs
- Cost Control
- Customer Service Management
- Performance Improvement
- Employee Development
- Customer Retention
- KPI Tracking
- Attention to Detail
- Employee Scheduling
- Training Management
- Business Forecasting
- Recruitment
Timeline
Director of Operations
Kind Hospitality
05.2017 - Current
Training/Travelling General Manager
Panera Bread LLC
02.2011 - 04.2017
Director of Operations
Shooters Waterfront Cafe/Bootleggers
08.2004 - 01.2011
Some College (No Degree) - Business Management
Highpoint U
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