Charles Allen
Las Vegas
Summary
Offering strong communication skills and natural ability to connect with people, eager to learn and develop in multiple environments. Brings understanding of hospitality and customer service principles, ready to use and develop conflict resolution and multitasking skills in any role.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines Inc.
06.2022 - 12.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
Server
HMS HOST
02.2022 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Wasabi Japanese Steakhouse And Sushi
04.2017 - 07.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Marketing and Brand Ambassador
Gold Key Resorts & Professional Hospitality Resources
08.2011 - 05.2015
- Enhanced customer engagement through the organization of promotional events and product demonstrations.
- Spearheaded partnership initiatives with complementary brands, expanding audience reach exponentially.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Established and maintained positive relationships with customers.
Education
No Degree - Business
Tidewater Community College
Norfolk, VAGED -
Lincoln's Challenge Academy
Rantoul, IL06-2004
Skills
- Hospitality service expertise
- Time management
- Leadership qualities
- Interpersonal communications
- Problem-solving
- Conflict resolution
- Multitasking and organization
- Teamwork and cooperation
- Adaptability and flexibility
Certification
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
Timeline
Flight Attendant
Spirit Airlines Inc.
06.2022 - 12.2024
Server
HMS HOST
02.2022 - 05.2022
Server
Wasabi Japanese Steakhouse And Sushi
04.2017 - 07.2021
Marketing and Brand Ambassador
Gold Key Resorts & Professional Hospitality Resources
08.2011 - 05.2015
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
No Degree - Business
Tidewater Community College
GED -
Lincoln's Challenge Academy
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