- Coding and Programming
- Problem solving
- Hiking
- Camping
Charles Alms
URBANA,IL
Summary
Dynamic Software Engineer with a proven track record at Amdocs, excelling in system monitoring and incident management. Expert in leveraging cloud technologies like AWS and enhancing team performance through effective leadership and problem-solving. Achieved significant improvements in system reliability and error reduction, demonstrating both technical proficiency and collaborative prowess.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Engineer
Amdocs
11.2021 - Current
- Monitored production system health with various alerts and took action to correct the issues on a daily basis.
- Handled T-Mobile customer data mismatches between the on premises database and the cloud.
- Worked with Amazon Web Services and related cloud tools such as Kubernetes, Elastic Search, and Couchbase.
- Solve complex problems and find ways to identify them and other future issues that may arise.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Managed team members and assigned tasks that would be best suited for each individual.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Produced and maintained technical documentation for project reference.
- Analyzed top errors and coordinated which ones to focus on to improve success rates in Jira.
Full Stack Java Trainee
SMOOTH STACK
03.2021 - 06.2021
- Designed an API that connected to a MySQL server that resembled a basic library management system that allowed users to check out books, list names of libraries and change data.
- Trained on newer Java technologies and strengthened core skills in an agile environment.
- Familiarized using Junit testing in Java Spring Tool and debugging JavaScript.
- Helped fellow classmates debug their programs in a peer programming setup.
- Utilized the knowledge during my training to create a home project with a friend in a professional business setting.
Education
Bachelor of Science - Computer Science
Northern Illinois University
Dekalb, IL12-2020
Skills
- Load balancing
- Scripting languages
- Network troubleshooting
- Performance tuning
- System monitoring
- Disaster recovery
- Incident management
- Troubleshooting and problem solving
- Multiple different coding languages
- Error handling
Certification
AWS Cloud Practitioner - Amazon Web Services
Interests
Timeline
Software Engineer
Amdocs
11.2021 - Current
Full Stack Java Trainee
SMOOTH STACK
03.2021 - 06.2021
Bachelor of Science - Computer Science
Northern Illinois University
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