Charles Alonzo
Pompano Beach,FL
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Results-driven business manager directing and enhancing diverse areas of business operations. Highly organized and forward-thinking with a collaborative and open approach. Proficient in recruiting top talent, maintaining compliance and managing supplies. Goal-oriented and computer-savvy Operations Director offering demonstrated success in operations. Solid background in revitalizing lagging segments through continuous process improvement strategies that enable solid quality and productivity gains. Inspirational and hands-on leader recognized with strengths in team building and leadership. Bringing good communication, relationship-building and problem-solving abilities and the talent and resilience to thrive in demanding, fast-paced environments. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Director
GET UP, MARKETING SOLUTIONS
MIAMI, FL
09.2024 - 12.2024
- Diminished process gaps, ensuring efficient employee scheduling to maximize revenue.
- Strengthened operational efficiencies and traceability while developing organization systems for financial reporting, cash deposits, staff schedules and merchandising.
- Reviewed operational and financial information dashboards daily.
- Devised methods to effectively execute programs and achieve performance goals.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Coached, developed and motivated team to achieve revenue goals.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
- Conducted market research and reported on competitors.
Business Development Executive
3 SYNC RESEARCH
BOCA RATON , FL
07.2020 - 09.2024
- Maintained a database of contacts from prospective clients for future follow-ups.
- Produced sales documents, finalized deals and filed records.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Reduced process lags by training employees on best practices and protocols.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Replenished and arranged items to maintain appearance.
- Conducted market research and identified potential business opportunities.
- Posed as models for advertising, artistic creation and display of goods.
- Established strong relationships with key decision makers within client organizations.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Negotiated contracts with clients for new business development initiatives.
CMO
3 SYNC RESEARCH
BOCA RATON, FL
07.2020 - 09.2024
- Developed an integrated approach towards leveraging both online and offline channels for better reach and conversions.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Monitored competitor activity in order to stay ahead of industry changes and maintain a competitive edge.
- Directed the production of print collateral including brochures, flyers, product catalogs, and other materials.
- Managed social media platforms, creating engaging content and monitoring analytics to enhance online presence.
- Implemented strategic offerings to enhance company's suite of products and services.
Marketing Executive
3 SYNC RESEARCH
Boca Raton, FL
06.2020 - 09.2024
- Designed and implemented email marketing campaigns to nurture leads and retain customers.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Marketed products and services at tradeshows and promotional events.
- Managed social media platforms, creating engaging content and monitoring analytics to enhance online presence.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Coordinated with sales teams to develop marketing strategies that align with sales objectives.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Analyzed customer feedback to improve the quality of products and services.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Conducted market research to identify trends, customer needs, and competitive landscape.
- Analyzed campaign performance data to identify opportunities for optimization and improvement.
- Collaborated with product development teams to ensure marketing strategies align with product offerings.
- Collaborated with other departments to coordinate strategic marketing activities.
Recruitment Executive
3 SYNC RESEARCH
Fort Lauderdale, FL
12.2020 - 07.2022
- Reviewed resumes, conducted interviews, and evaluated applicants against job requirements.
- Interpreted and explained human resources policies, procedures or regulations.
- Assisted in developing compensation packages for newly hired employees based on company policies and budget considerations.
- Provided guidance to hiring managers on interviewing techniques and selection criteria.
- Managed applicant tracking system ensuring data accuracy throughout the process.
- Oversaw the onboarding process for new hires including orientation sessions and paperwork completion.
- Ensured accurate collection, compilation and reporting of safety information from all sites involved in the trial.
- Developed medical programs that promoted community health and research.
- Prepared various reports related to the status of ongoing studies which were presented to senior management.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Tracked progress of clinical trial activities against timelines and budgets.
Recruitment Coordinator
SUNRISE RESEARCH INSTITUTE
Fort Lauderdale, FL
07.2019 - 12.2020
- Utilized statistical software for data analysis and interpretation.
- Generated reports summarizing study results for presentation at scientific conferences or publication in medical journals.
- Reviewed clinical data provided by employer to maintain latest industry knowledge and share with customers.
- Analyzed life cycle, cause, progress and transmission modes of diseases and parasites.
- Determined standardized medication dosages, drug manufacturing procedures and immunization methods.
- Interpreted complex medical information from multiple sources into concise summaries for review by senior management team.
- Coordinated distribution of supplies needed for studies such as medication kits or laboratory tests.
- Identified and recommended improvements in routine analytical methods and processes.
- Collaborated with other departments within the organization to ensure timely payments for services rendered during studies.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Developed assessment tools designed to evaluate a candidate's suitability for a role.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Analyzed labor market trends to identify potential sources of talent.
- Created detailed reports outlining the success of recruitment campaigns.
General Manager of Operations
MCH 24 SOLUTIONS
Coconut Creek, FL
01.2016 - 06.2019
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Bussiness Developer
CSC Clean
Fort Lauderdale , FL
10.2015 - 08.2016
- Developed innovative promotional campaigns that increased brand awareness among target audiences.
- Negotiated contracts with vendors for optimal pricing on materials and services.
- Utilized cold calling, networking and lead generation lists to locate new business opportunities.
- Assessed client business needs and recommended best-fit products and services.
- Conducted market research to assess customer demand, pricing structures and competitor products and services.
- Communicated with other corporate departments to develop effective business strategies.
- Analyzed customer requirements to identify areas of improvement in existing services and products.
- Built and updated crisis communication plans to handle diverse situations.
Prosecutor
Ministerio Publico
Caracas, Venezuela, Dtto Capital
03.2012 - 09.2015
- Advised clients regarding legal matters, business transactions and claim liability.
- Interviewed clients and witnesses to acquire additional insight into case details.
- Reviewed cases and prepared legal documents to be presented in court.
- Drafted wills, powers of attorney, trusts and estate planning documents.
- Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
- Coordinated with investigators and law enforcement agencies to obtain information or evidence used in hearings.
- Collaborated with police departments to investigate criminal activity.
- Presented court cases to jurors and judges.
Education
Master of Science - Criminalistics
ENAF MP
CARACAS VENEZUELA12-2014
MSC IN CRIMINA LAW - Criminal Justice
UNIVERSIDAD SANTA MARIA
CARACAS, VENEZUELA12-2014
ATTORNEY OF LAW - LAW
UNIVERSIDAD SANTA MARIA
CARACAS, VENEZUELA09-2012
Skills
- Overseeing personnel
- Coordinating schedules
- Capacity planning
- Logistics management
- Standard operating procedures
- Organizational development
- Operational excellence
- Prospecting
- Account development
- Promotional planning
- Innovation management
- Team leadership
- Business administration
- Business development
- Sales tracking
- Recruitment and hiring
- Direct marketing campaigns
- Go-to-market strategy development
- Business marketing
- Performance marketing
Affiliations
- MUSIC
- ARTS
- COMUNICATIONS
Certification
- OSHA
- CITY PROGRAM
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Operations Director
GET UP, MARKETING SOLUTIONS
09.2024 - 12.2024
Recruitment Executive
3 SYNC RESEARCH
12.2020 - 07.2022
Business Development Executive
3 SYNC RESEARCH
07.2020 - 09.2024
CMO
3 SYNC RESEARCH
07.2020 - 09.2024
Marketing Executive
3 SYNC RESEARCH
06.2020 - 09.2024
Recruitment Coordinator
SUNRISE RESEARCH INSTITUTE
07.2019 - 12.2020
General Manager of Operations
MCH 24 SOLUTIONS
01.2016 - 06.2019
Bussiness Developer
CSC Clean
10.2015 - 08.2016
Prosecutor
Ministerio Publico
03.2012 - 09.2015
Master of Science - Criminalistics
ENAF MP
MSC IN CRIMINA LAW - Criminal Justice
UNIVERSIDAD SANTA MARIA
ATTORNEY OF LAW - LAW
UNIVERSIDAD SANTA MARIA
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