Summary
Overview
Work History
Education
Skills
Timeline
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Charles Altman

Panama City Beach,FL

Summary

Dedicated hotel professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Hotel Desk Clerk position. Offering excellent communication and good judgment.

Overview

33
33
years of professional experience

Work History

Hotel Front Desk Clerk

Innisfree Hotels
06.2017 - 10.2022
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Hotel Front Desk Clerk

Hampton Inn And Suites Pier Park
03.2016 - 06.2017
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Hotel Manager

La Quinta Inn & Suites
04.2010 - 11.2015
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Oversaw day-to-day operations of 93-room hotel with staff of 21 employees.
  • Carried out day-day-day duties accurately and efficiently.

Store Manager

Circle K
08.2002 - 02.2010
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Assistant Motel Manager

Twin Palms And Long Beach Inn
07.1989 - 07.2002
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Provided services efficiently and with high level of accuracy.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Carried out day-day-day duties accurately and efficiently.

Education

High School Diploma -

Christain County High School
Hopkinsville, KY
06.1970

Skills

  • Room Assignments
  • Correspondence Management
  • Multi-Line Phone Systems
  • Request Management
  • Front Desk Management
  • Greeting Guests
  • Making Reservations
  • Cash Register Operations
  • Customer Service
  • Room Billing
  • Hotel Reservations
  • Professional Telephone Manner
  • Check-Ins and Check-Outs
  • Reservation Processing
  • Guest Satisfaction
  • Room Charges
  • Guest Accommodations
  • Credit and Cash Transactions
  • Payment Handling
  • Professional Relationships
  • Switchboard Operations
  • Process Transactions
  • Coordinate Housekeeping
  • Lobby Maintenance
  • Serve Guests

Timeline

Hotel Front Desk Clerk

Innisfree Hotels
06.2017 - 10.2022

Hotel Front Desk Clerk

Hampton Inn And Suites Pier Park
03.2016 - 06.2017

Hotel Manager

La Quinta Inn & Suites
04.2010 - 11.2015

Store Manager

Circle K
08.2002 - 02.2010

Assistant Motel Manager

Twin Palms And Long Beach Inn
07.1989 - 07.2002

High School Diploma -

Christain County High School

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Charles Altman