Charles Amankwa Sarpong
New Haven
Overview
4
4
years of professional experience
1
1
Certification
Work History
Graduate Intern for Residence Life Operations
Southern Connecticut State University
New Haven
08.2025 - Current
- Managed operational systems for card access, KeyWatcher, technology loan tracking, and departmental resources to ensure seamless functionality.
- Created and maintained tracking spreadsheets for inventory management, scheduling, and operational reporting to enhance oversight and organization.
- Coordinated with campus partners to resolve operational issues, enhancing service delivery and collaboration.
- Create and maintain tracking spreadsheets supporting inventory management, scheduling, and operational reporting.
Operations Assistant
Southern Connecticut State University
New Haven
08.2023 - 08.2025
- Coordinated inventory management, facility operations, and equipment tracking to ensure smooth residence functioning.
- Processed 100+ work orders, ensuring accurate record-keeping and prompt issue resolution.
- Coordinated administrative tasks to support university operations and staff needs.
- Managed scheduling for departmental meetings and events effectively.
- Assisted in maintaining accurate records and documentation for projects.
Resident Advisor
Southern Connecticut State University
New Haven
08.2023 - 08.2025
- Managed a residential community of 60+ residents while applying communication, problem-solving, and conflict resolution skills.
- Maintained documentation, collaborated with campus departments, and coordinated student programs.
Desk Attendant
Southern Connecticut State University
New Haven
08.2022 - 08.2025
- Managed guest registration, package tracking, equipment checkout systems, and confidential records.
Education
Master of Science - Business Analytics
Southern Connecticut State University
New Haven, CT05-2027
Bachelor of Science - Business Administration – Business Information Systems
Southern Connecticut State University
New Haven, CT08-2025
Skills
- Tableau
- Python
- Microsoft Excel
- Data Cleaning
- Data Visualization
- Data analysis
- Reporting
- Process Improvement
- Operations Management
- Inventory management
Certification
- Title IX
- Fire Safety
- NARCAN
- QPR
- CNA Licensure
Projects
Business Analytics Capstone – Tableau Data Visualization Project, Collected, cleaned, and combined large datasets from multiple sources to analyze trends across U.S. states., Created Tableau visualizations and dashboards to communicate patterns, trends, and insights., Presented data findings and recommendations based on analysis.
Coursework
- Business Analytics
- Information Systems Management
- Data Visualization
- Programming
Timeline
Graduate Intern for Residence Life Operations
Southern Connecticut State University
08.2025 - Current
Operations Assistant
Southern Connecticut State University
08.2023 - 08.2025
Resident Advisor
Southern Connecticut State University
08.2023 - 08.2025
Desk Attendant
Southern Connecticut State University
08.2022 - 08.2025
Master of Science - Business Analytics
Southern Connecticut State University
Bachelor of Science - Business Administration – Business Information Systems
Southern Connecticut State University