CHARLES ARCHIE
Papillion,NE
Summary
Dedicated professional with expertise in customer support, dispute resolution, and risk management. Proven ability to resolve complex merchant escalations and enhance satisfaction through effective communication and cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Braintree Merchant Support
PayPal
La Vista, Nebraska
12.2024 - 08.2026
- Assisted merchants in resolving payment processing errors, API integration questions, and gateway configurations to ensure seamless operations.
- Handled inquiries on account limitations, fund disbursements, PCI compliance, and fraud tools, facilitating informed decision-making for merchants.
- Guided merchants through chargebacks, retrievals, and customer dispute processes, ensuring effective resolution and minimizing merchant losses.
- Cross-Functional Collaboration: Partner with internal technical, risk, and sales teams to resolve complex merchant escalations.
Brand Relationship Expert
PayPal
La Vista, Nebraska
10.2015 - 12.2024
- Planned and executed marketing strategies to promote brand products.
- Coordinated innovative tactics to achieve marketing objectives, contributing to improved long-term profitability.
- Collaborated with customers to resolve account issues, enhancing customer satisfaction and knowledge base.
- Investigated high-risk accounts to prevent fraud and ensure safety for customers and company.
- Cultivated strong rapport with team members, facilitating knowledge sharing and fostering team growth.
Education
Bachelor of Science -
Bellevue University
Bellevue03-2023
Skills
- Customer support
- Dispute resolution
- Fraud prevention
- Account management
- Cross-functional collaboration
- Problem solving
- Merchant training
- Attention to detail
- Multitasking capacity
- Effective communication
- Customer advocacy
- Adaptive thinking
Timeline
Braintree Merchant Support
PayPal
12.2024 - 08.2026
Brand Relationship Expert
PayPal
10.2015 - 12.2024
Bachelor of Science -
Bellevue University