Summary
Work History
Overview
Education
Skills
Timeline
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Charles Armstrong

Alexandria ,VA

Summary

Dynamic Inventory Specialist with proven expertise at Walgreens in optimizing inventory control and enhancing customer satisfaction. Skilled in inventory tracking and discrepancy resolution, I successfully implemented process improvements that boosted inventory accuracy and reduced excess stock. A collaborative team player, I excel in training staff and fostering a culture of efficiency.

Work History

Inventory Specialist

Walgreens
11.2016 - 01.2024
  • Managed inventory control procedures to ensure accurate stock levels and product availability.
  • Conducted regular audits to identify discrepancies and maintain optimal inventory accuracy.
  • Utilized inventory management software to track stock movements and generate reports.
  • Collaborated with cross-functional teams to streamline inventory processes and reduce waste.
  • Trained new staff on inventory protocols and best practices for efficient operations.
  • Implemented process improvements that enhanced inventory turnover rates and reduced excess stock.
  • Analyzed trends in product demand to inform purchasing decisions and optimize ordering schedules.
  • Led initiatives to improve safety standards in inventory handling, ensuring compliance with company policies.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.

Specialist

Target
2003 - 2006
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed and implemented training programs to elevate staff performance and engagement.
  • Analyzed data trends to inform strategic decision-making and improve service delivery.
  • Managed project timelines and deliverables, ensuring alignment with organizational goals.
  • Facilitated workshops to promote collaboration and innovation across departments.
  • Optimized resource allocation strategies for improved productivity and cost-effectiveness.
  • Mentored junior staff, fostering a culture of continuous learning and professional growth.
  • Spearheaded initiatives that resulted in enhanced customer satisfaction and loyalty metrics.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Restructured customer service process, ensuring quicker response times.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Optimized inventory management, minimizing waste and reducing costs.

Backroom Team Member

Target
12.2000 - 2003
  • Organized inventory to streamline stock retrieval and improve order fulfillment efficiency.
  • Assisted in maintaining backroom cleanliness and organization, ensuring compliance with safety standards.
  • Coordinated with team members to optimize workflow during peak periods and enhance operational efficiency.
  • Trained new employees on proper stocking procedures and safety protocols to ensure team effectiveness.
  • Implemented inventory tracking systems to reduce discrepancies and enhance accuracy in stock management.
  • Led initiatives for process improvements, resulting in reduced time for restocking shelves and fulfilling orders.
  • Developed best practices for efficient space utilization within the backroom, maximizing storage capabilities.
  • Assisted in training new team members, sharing knowledge and expertise to ensure their success within the role.
  • Maintained a strong work ethic, consistently arriving on time and demonstrating reliability throughout tenure as a Backroom Team Member.
  • Stocked Type merchandise in backroom and restocked storefronts and displays according to planograms.
  • Enhanced backroom organization by implementing efficient storage solutions and inventory management techniques.
  • Facilitated positive guest experience by promptly locating desired items.
  • Cleaned and stocked backroom to maintain organization of facility.
  • Created business-specific strategies to streamline backroom procedures.
  • Coordinated with fellow team members to unload trucks quickly while maintaining attention to detail for accurate order fulfillment.
  • Organized merchandise accurately for prompt delivery.
  • Received merchandise from outside vendors and transferred inventory details into company database.

Shift Leader

Walgreesns
09.2015 - 2016
  • Supervised daily operations to ensure compliance with company policies and procedures.
  • Trained and mentored team members on customer service best practices.
  • Managed inventory levels, conducting regular audits for accuracy and efficiency.
  • Implemented process improvements to enhance workflow and reduce wait times.
  • Resolved customer inquiries and complaints effectively, maintaining high satisfaction standards.
  • Coordinated scheduling to optimize staff coverage during peak hours.
  • Enforced safety protocols, promoting a secure work environment for all employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

CSA

Walgreens
09.2012 - 2015
  • Assisted customers with inquiries, ensuring prompt and accurate information delivery.
  • Processed transactions efficiently using point-of-sale systems, enhancing customer satisfaction.
  • Maintained organized inventory displays, contributing to improved product visibility.
  • Collaborated with team members to execute promotional events, driving store traffic.
  • Resolved customer complaints effectively, fostering positive shopping experiences.
  • Trained new staff on operational procedures and customer service protocols, enhancing team performance.
  • Monitored stock levels and reported discrepancies, supporting inventory management accuracy.
  • Implemented best practices for store cleanliness and organization, promoting a welcoming environment.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Connected with customers by listening to concerns and answering questions.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.

Sales Associate

Walgreens
05.2009 - 2012
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Maintained organized merchandise displays to enhance customer shopping experience.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Supported inventory management by restocking shelves and tracking product levels.
  • Collaborated with team members to meet store goals and improve sales performance.
  • Engaged with customers to build rapport and encourage repeat business.
  • Learned company policies and procedures to ensure compliance during daily operations.
  • Adapted quickly to changing priorities and managed time effectively in a fast-paced environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Overview

2024
2024
years of professional experience

Education

High School Diploma -

T.C.Williams
Alexandria
06.1993

Skills

  • Attention to detail
  • Customer service
  • Inventory control
  • Teamwork and collaboration
  • Inventory organization
  • Shipping and receiving
  • Inventory tracking
  • Order fulfillment
  • Order picking and processing
  • Stocking and organization
  • Inventory accounts reconciliation
  • Inventory counts
  • Heavy lifting
  • Inventory reconciliation
  • Basic math
  • Material handling
  • Audit processes
  • Warehouse operations
  • Recording shipments
  • Loss prevention
  • Ordering supplies
  • Digital and physical counts
  • Discrepancy resolution
  • Maintaining stock levels
  • Discrepancy investigation

Timeline

Inventory Specialist

Walgreens
11.2016 - 01.2024

Shift Leader

Walgreesns
09.2015 - 2016

CSA

Walgreens
09.2012 - 2015

Sales Associate

Walgreens
05.2009 - 2012

Backroom Team Member

Target
12.2000 - 2003

Specialist

Target
2003 - 2006

High School Diploma -

T.C.Williams

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Charles Armstrong