Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Charles Austin

Summary

More than 25 years of experience in information technology. Proven ability to develop, launch, and direct a successful IT department. Adept at formulating and administering budgets, recommending, and purchasing new technologies. Resourceful Network Engineer with 25 years of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Network Engineer

Evovled Suppoer
Carrolton
06.2023 - Current
  • Manage information technology and computer systems for over 300 customers
  • Provide Level 2-3 support
  • Including VPN, Office 365, Computers, Printers, and Mobile Devices
  • Involved in Disaster Recovery Planning and Testing
  • Oversee Windows server migration, Planning, Scheduling, Design, implementing, and communicating with stakeholders

IT Manager Operations

Smile Doctors
Dallas
11.2021 - 05.2023
  • Manage information technology and computer systems for over 350 locations
  • Design, develop, implement, and coordinate systems according to company policies
  • Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
  • Provide level 2-3 support, via email, phone, and on site
  • Oversee network installation for new affiliations, remodels, and New Clinics
  • Defined the scope of the project and identified milestones and tasks
  • Coordinate schedules with project managers and stakeholders.

IT Manager

BCB Transportation
Mansfield
04.2020 - 11.2021
  • Running regular checks on network and data security
  • Identifying and acting on opportunities to improve and update software and systems
  • Developing and implementing IT policies and best practice guides for the organization
  • Oversee all phases of projects from conception to completion
  • Provide day-to-day oversight of IT infrastructure, VOIP phone system, network security, and outsourced vendor relationships for a nationwide trucking corporation
  • Managed server application-related Helpdesk support and training to internal and external clients
  • Planned server 2019 hardening baselines using CIS and NIST Framework
  • Create disaster recovery and backup procedures.

IT Consultant

09.2018 - 05.2020
  • Understand customer requirements and business objectives
  • Provide strategic advice on using technology to achieve goals
  • Manage IT initiatives and collaborate with in-house technical staff
  • Design IT systems and networks, ensuring the right architecture and functionality
  • Support the implementation of new technology
  • Train users with new and existing IT systems
  • Provide assistance with technical issues
  • Review existing systems and suggest improvements.

Director of Information Technology

TTS, LLC
Frisco
12.2011 - 08.2018
  • Managed a team of five IT professionals
  • Responsible for all corporate and local office systems, including applications, data center, servers and storage, PCs, telecom, and network performance and security
  • Responsible for Disaster recovery planning and testing
  • Prepared departmental budget for IT service management
  • Included variables and complexities such as operational changes, organizational changes, facilities changes, and proposed project to build realistic budgets with attention to financial constraints.

Director, IT Support

TTS, LLC
Frisco
03.2010 - 12.2011
  • Led a 24/7 technical service desk with two team members providing first- and second level support for production systems, network infrastructure, and telecommunications
  • Support Microsoft products, intranets, and VPN applications through phone calls, remote access tools, and deskside support
  • Investigated email threats, fraudulent emails
  • Install and maintain SonicWall and WatchGuard firewalls
  • Oversee the department's budget and enhancement projects
  • Participated in IT strategic planning with the leadership team and key stakeholders.

Network Administrator

TTS, LLC
Frisco
11.2007 - 03.2010
  • Administer the Microsoft Windows Server Environment (AD, DNS, IIS, DHCP, and Exchange 2003)
  • Create, change, and delete user accounts per request
  • Apply OS updates and patches
  • Install and maintain Microsoft Windows workstations and laptops
  • Provide support for 250 users via phone and email
  • Troubleshoot hardware and software issues as they arise
  • Monitor all Windows servers for performance issues and stability
  • Install and maintain SonicWall and WatchGuard firewalls
  • Investigated computer security issues
  • Research in-progress attacks by using network sniffers.

Education

Computer Science

OSU/OKC
01.1996

CompTIA Security

Collion County Community College

1594-Installing and Configuring Microsoft Windows 2012 file, print and Web Server. Exchange Server 2010, VMWare 5.1, and Citrix XenApp 6.5.

New Horizons Computer Learning Center

Planning, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 and Environment. Mastering Exchange Server 2003.

Real Solutions Training Services

Windows NT 4.0 Module l and ll. 936-Create and Manage Web Servers.

Metro Tech

Skills

  • DOS-Window 11
  • MS Server 2000-2022
  • IIS
  • MS Exchange 2k-2013
  • Active Directory
  • DNS
  • WINS
  • DHCP
  • VPN
  • LAN/WAN
  • Data Base DataFlex
  • Access
  • MSSQL
  • Network Solar Winds
  • Visual Trace Route
  • Viewpoint
  • Syslog

Certification

  • Canon ImageWARE Document & Scan Manager
  • Certified Data Centre Professional ID 1180720

References

REFERENCE UPON REQUEST

Timeline

Network Engineer

Evovled Suppoer
06.2023 - Current

IT Manager Operations

Smile Doctors
11.2021 - 05.2023

IT Manager

BCB Transportation
04.2020 - 11.2021

IT Consultant

09.2018 - 05.2020

Director of Information Technology

TTS, LLC
12.2011 - 08.2018

Director, IT Support

TTS, LLC
03.2010 - 12.2011

Network Administrator

TTS, LLC
11.2007 - 03.2010

Computer Science

OSU/OKC

CompTIA Security

Collion County Community College

1594-Installing and Configuring Microsoft Windows 2012 file, print and Web Server. Exchange Server 2010, VMWare 5.1, and Citrix XenApp 6.5.

New Horizons Computer Learning Center

Planning, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 and Environment. Mastering Exchange Server 2003.

Real Solutions Training Services

Windows NT 4.0 Module l and ll. 936-Create and Manage Web Servers.

Metro Tech

Similar Profiles

CREATE PROFILE
Charles Austin