Summary
Work History
Education
Skills
Timeline
Generic

Charles Austin

Idabel

Summary

Dynamic leader with a proven track record at Packers Sanitation Services Inc., enhancing team productivity and customer satisfaction through strategic planning and effective conflict resolution. Skilled in staff development and customer service, I boosted team morale and performance, significantly reducing conflict incidents. Achieved notable improvements in operational efficiency and employee retention, fostering a culture of excellence and collaboration.

Work History

Supervisor

Packers Sanitation Services Inc.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.

Education

Na - Education

Pittsburg State University
Pittsburg, KS

Diploma - General Studies

Idabel High School
Idabel, OK
08.1995

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Staff development
  • Staff discipline
  • Team building
  • Relationship building
  • Policy enforcement
  • Conflict resolution
  • Waste reduction

Timeline

Supervisor

Packers Sanitation Services Inc.

Na - Education

Pittsburg State University

Diploma - General Studies

Idabel High School
Charles Austin